Sandesh S Prabhu

• Participate in the delivery of race day operations ensuring they are effective, high quality, and meet regulatory requirements.
• Officiate at race meetings (appropriate to level) including directing and managing race day officials, and assist in the resolution of race meeting issues, informing management of serious matters.
• Undertake/assist in the management of race day preparation/activities including research & intelligence work, analyzing betting trends, Mock Races and track work, inspections and testing.
• Preparation of Racing Incidents reports, enquiries or race meetings.
• Assist at appeal hearing and advice, as subject matter experts.
• Provide sound advice to management on issues relevant to stewarding operations.
• Implement and work within the Rules of Racing and the policies and procedures.
• Report all non-compliance issues in accordance with requirements.
• Manage Starting Declarations for race days.
• Clearing bans on horses for mock races.
• Observation of races in patrol car as well as reviewing races in CCTV replays and taking appropriate action against relevant Jockeys and Trainers.
• Preparation of charge sheet for Jockeys and Trainers.
• Prepare proceeding of minutes of the meeting of initial enquiry by the Stipendiary Stewards.
• Preparation of the preamble for dope enquiries.
• Preparation of the letters, orders for dope enquiries.
• Maintenance of records of pending enquiries stayed punishments with Board of Appeal.
• Informing other clubs about suspensions of professional at our club

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Entries, Handicaps and Acceptances for race days
• Manage Starting Declarations for race days
• Clearing bans on horses for mock races
• Maintenance of Suspension of Jockeys and Trainers
• Preparation of racing incident reports
• Assisting Chief Stipendiary Steward during race days.
• Observation of races in patrol car as well as reviewing races in CCTV replays and taking appropriate action against relevant Jockeys and Trainers
• Preparation of charge sheet for Jockeys and Trainers
• Prepare proceeding of minutes of the meeting of initial enquiry by the Stipendiary Stewards
• Preparation of the preamble for dope enquiries
• Preparation of the letters, orders for dope enquiries
• Infringements by Jockeys & Trainers during the meeting
• Records of Jockeys breathalyzers test for race days
• Maintenance of records of pending enquiries stayed punishments with Board of Appeal
• Recommend new boys/girls to become riding boys/girls under B.T.C Rules of Racing after inspecting their Riding skills
• Informing other clubs about suspensions of professional at our club
• Clearance of Special Equipment's for horses to participate during the races.
• Checking declared Equipment's on horses before the start of the race.
• Endorsing the Passport with relevant data of the Special Equipment's
• Preparing Orders of the suspensions by the Stipendiary Stewards
• Preparing the Draft Orders of the suspensions by the Board Of Appeal
• Provide sound advice to management on issues relevant to stewarding operations.
• Officiate at race meetings (appropriate to level) including directing and managing race day officials, and assist in resolution of race meeting issues, informing management of serious matters.
• Licensing of Jockeys, Trainers & Riding Boys.

• V Lead is one of the largest DSA and collection agency in Bangalore having 3 branches with more than 150 employees working for it across all branches.
• I joined the services of the company as a telecaller and in two years was promoted to handle a team.
• I was responsible for handling a team of 25 tele callers and 45 field executives who used to call various customers of HSBC, CITI Financials, ICICI, HDFC and ING Vysya just to name a few and remind them of the due date for payments.
• I have also interacted with various managers across all levels and possess extensive experience in interacting & servicing customers, handling client grievances and monitoring quality standards on the call. And daily reporting of the targets achieved to the business head.

Responsibilities:

• Helping in team recruitment.
• Responsible for teams performance (output, quality and volume).
• Handle escalations.
• Annual performance review of the team.
• Communication with clients of customer escalations.