Sandesh Zagade

Summary

Aim to be associated with progressive organization which offers an excellent atmosphere to prove myself by utilizing all operations & Sales market knowledge into practice and profit myself with experience and valuable knowledge for the development and growth of the organization.

Overview

Languages

years of professional experience

Work History

Customer Service Associate (Sales & Marketing)

DIGITIDE SOLUTION LIMITED

08.2025 - 06.2026

Resolving phone, walk-in, mail, fax, and email customer inquiries.
Assessed customer requirements to provide tailored solutions.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Forwarded and escalated inquiries to appropriate departments to facilitate timely resolution.
Logged and processed incoming calls in CRM system to ensure accurate record-keeping.
Updated customer information to maintain accurate and current records.
Maintaining, managing, and updating software.

Operation Executive - Central Operation

MAGMA GENERAL INSURANCE COMPANY

03.2024 - 08.2025

Handled end-to-end policy issuance, renewal, and endorsement processes.
Coordinated with underwriters and sales teams to facilitate timely policy processing, enhancing client satisfaction.
Managed documentation and maintained accurate client records in CRM systems.
Monitored claims lifecycle and followed up with stakeholders for resolution.
Ensured compliance with regulatory requirements and company policies.
Generated daily MIS reports and communicated key updates to senior management, supporting informed decision-making.
Assisted customers and agents with policy status and claim issues, fostering strong relationships and improving service quality.

Client Servicing Manager- Central Operations

GENESIS RISK MITIGATION SERVICE PRIVATE LIMITED

10.2022 - 03.2024

Provide outstanding customer service to clients.
Manage the staff of Client Services Representatives.
Developing effective communication platforms for clients and staff.
Monitored and assessed client satisfaction to inform service improvements.
Develop effective communication platforms for clients and staff.
Facilitated communication between departments to enhance collaboration.
Participating in marketing campaigns.
Manages, analyzes, and reports organizational data to support business decisions

Education

Bachelor of Commerce - Accounting And Finance

Rajeev Gandhi Institute of Technology & Management

Nagpur, India

04.2001 -

Skills

MIS Skills (Management Information Systems): Advanced Microsoft Excel (Pivot Tables, VLOOKUP, Data Analysis), Dashboard Creation & Data Visualization, Data Entry & Data Validation, Data Management & Reporting, MIS Reporting & Documentation

Customer service

Customer support

Problem resolution

Additional Information

Residence Address - Warana Niwas Chwal, Shivaji Nagar Chitalsar Manpada Thane-400607

Timeline