Sandesh Biradar
Navi Mumbai
Summary
Dynamic Customer Service Executive with a proven track record at IDFC First Bank, enhancing customer satisfaction through effective communication and problem resolution. Skilled in CRM software and data entry, I excel at building relationships and driving business development initiatives, consistently delivering tailored solutions that meet client needs.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
IDFC First Bank
Navi Mumbai
03.2022 - 10.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Business Advisor
India Filings
Navi Mumbai
12.2021 - 09.2022
- Established strong relationships with key decision makers within client organizations.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
Education
B.com - Accounts
Tilak Education Society
Vashi05-2021
Skills
- Customer service
- Data entry
- CRM software
- Effective communication
- Microsoft Excel
Affiliations
- Snooker
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Customer Service Executive
IDFC First Bank
03.2022 - 10.2024
Business Advisor
India Filings
12.2021 - 09.2022
B.com - Accounts
Tilak Education Society
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