Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SANDHIYA BALASUBRAMANI

SANDHIYA BALASUBRAMANI

Coimbatore

Summary

Over the course of 7 years and counting, I have worked in various positions within the IT industry, including four years as an application analyst and more than three and a half years managing major incidents and change management. Skilled in managing Archer GRC programs, doing technical reviews, controlling platforms, and maintaining systems. Expert in moving packages, managing Azure servers, and facilitating change and incident processes to ensure seamless operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

App/Cloud Support Analyst, Archer Platform support

Accenture
Coimbatore
08.2021 - Current
  • Resolved end-user issues across many software platforms with technical help. Managed server outages and data loss quickly, minimizing business effect.
  • Engaged with cross-functional teams to improve system speed and user experience.
  • Troubleshooted platform issues quickly and effectively. Promoted knowledge-sharing to improve team operating processes.
  • Detailed troubleshooting guides and user manuals help simplify frequent difficulties. Mentored employees about new software tools, features & best practices.

Systems Engineer, Major Incident Manager

Tata Consultancy Services
Chennai
12.2017 - 08.2021
  • Coordinated IT teams with service restoration and downtime. Enhance procedure through post-incident reviews. Written significant incident response playbooks.
  • Collaborated with cross-functional teams to analyze root causes of major incidents and develop prevention strategies.
  • Managed change to distribute upgrades and fixes successfully.
  • Managed change management lifecycles to meet stakeholder deadlines.

Education

B.Sc - Maths with CA

Bharathiar University

MBA -

Bharathiar University

Skills

  • Archer GRC Administrator
  • Platform support & troubleshooting
  • Effective communication
  • Mentor and leadership
  • Archer version upgrade
  • Archer release and Package migration
  • Azure server maintenance
  • Incident and change Management
  • Technical support
  • Server management

Certification

  • AI-900: Microsoft Azure AI Fundamentals
  • AZ-104: Azure Administrator Associate
  • SC-900: Security, Compliance, and Identity Fundamentals
  • AZ-900: Azure Fundamentals
  • ITIL V3
  • Certified ScrumMaster - Scrum Alliance

Timeline

App/Cloud Support Analyst, Archer Platform support

Accenture
08.2021 - Current

Systems Engineer, Major Incident Manager

Tata Consultancy Services
12.2017 - 08.2021

B.Sc - Maths with CA

Bharathiar University

MBA -

Bharathiar University

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SANDHIYA BALASUBRAMANI