Sandhiya Soundararajan

As a Subject Matter Expert (SME) in client support, I provide high-quality assistance to vendor clients, resolving complex issues while optimizing support operations. Key responsibilities include:

• Analyzing and troubleshooting client inquiries to provide effective solutions.
• Serving as the main point of contact between clients and internal teams.
• Enhancing support processes through data-driven improvements.
• Driving efficiency and client satisfaction through best practices.

Key Responsibilities:

As a Quality Analyst , I ensure the accuracy, compliance, and efficiency of digital advertisements and website content. My role involves auditing, functionality testing, policy enforcement, and continuous process improvements.

• Quality Assurance: Conduct thorough checks on advertisements and web content to meet preset accuracy and efficiency benchmarks.
• Functionality Testing: Evaluate ad performance, ensuring seamless functionality for an optimal user experience.
• Policy Compliance: Assess content for adherence to company policies and categorize based on compliance guidelines.
• Process Improvement: Identify policy gaps and customer support issues, escalating them to project leads for resolution.
• Collaboration: Stay updated with evolving policies and collaborate on specialty projects related to external vendor management.

Key Responsibilities:

As a Creative Auditor , I was responsible for ensuring the accuracy, compliance, and functionality of digital advertisements and creative content. My role focused on maintaining brand integrity, policy adherence, and optimizing the overall user experience.

• Content Review & Compliance: Audited advertisements and website content to ensure adherence to company policies and industry standards.
• Functionality Testing: Assessed ad performance, checking for technical errors, broken links, and usability issues.
• Quality Assurance: Verified creative elements, messaging, and layouts to maintain consistency and high-quality standards.
• Reporting & Feedback: Provided insights and recommendations to improve ad quality, resolve content discrepancies, and enhance user engagement.
• Process Optimization: Identified trends and improvement areas in creative workflows, contributing to better efficiency and accuracy.

Key Responsibilities:

As a Data Entry Specialist , I was responsible for accurately entering, updating, and managing data in digital databases and company records. My role required high attention to detail, efficiency, and adherence to data integrity standards to ensure seamless operations.

• Data Input & Processing: Entered and maintained large volumes of data in spreadsheets, databases, and company systems.
• Accuracy & Quality Control: Verified, corrected, and cross-checked data for accuracy and completeness.
• Documentation & Record-Keeping: Organized and managed digital files, ensuring secure and efficient data storage.
• Data Cleaning & Validation: Identified and rectified errors, duplicates, and inconsistencies to maintain data integrity.
• Report Generation: Assisted in generating basic reports and summaries based on data entries.

Key Responsibilities:

As a Data Conversion Expert specializing in XML , I was responsible for converting and structuring data into XML format for seamless integration, storage, and accessibility. My role involved data extraction, transformation, validation, and quality assurance to ensure accuracy and compliance with client and industry standards.

• XML Data Conversion: Transformed raw data from multiple formats (Excel, CSV, JSON, SQL, etc.) into structured XML files.
• Data Mapping & Structuring: Mapped source data fields to XML schemas, ensuring proper hierarchy and tagging.
• Data Validation & Quality Checks: Conducted thorough validation to ensure XML files met required standards (DTD, XSD, or client specifications).
• Automation & Optimization: Utilized scripting and data processing tools to automate and streamline XML conversion workflows.
• Error Handling & Troubleshooting: Identified and resolved formatting errors, missing tags, and inconsistencies in XML files.
• Collaboration: Worked closely with development teams and clients to ensure smooth XML integration into databases, applications, and publishing systems.