SANDHIYA V
GUDIYATTAM
Summary
To succeed in an environment of growth, excellence, and self- development, which helps me achieve personal as well as organizational goals.
Overview
2
2
years of professional experience
Work History
Technical Support
CLOCKTOS INFOTECH
03.2025 - Current
- Ticketing Tools (ServiceNow, Jira, Remedy)
- Strong problem-solving & analytical skills
- Troubleshoot application errors, login issues, configuration mismatches, and data discrepancies.
- Provide L1/L2 support by analyzing tickets, resolving common issues, and escalating critical ones to higher levels.
- Monitor ERP system performance and report irregularities.
- Ensure daily, weekly, and monthly jobs/processes run successfully.
- Basic understanding of business processes (finance, HR, Inventory, etc.)
Back-Office Executive
SBI
12.2023 - 03.2025
- Process and verify customer documents (KYC, loan, account opening, trade finance, etc.) with accuracy and compliance.
- Perform data entry and validation in banking systems.
- Strong knowledge of banking operations & processes.
- Good MS Office / Excel skills (reporting, reconciliation).
- Good communication & coordination skills.
- Experience with scanning/document management tools or ERP systems.
- Ability to handle large volumes of data/documents under tight timelines.
- Familiarity with KYC/AML regulations and compliance procedures.
- Generate daily/weekly reports on operations, transactions, and documentation status.
- High attention to detail & accuracy.
- Document Verification & Processing
- Banking Operations Support
Education
Govt. TIRUMAGAL MILLS -
Govt. TIRUMAGAL MILLS COLLEGE
GUDIYATTAM05.2023
B.SC - COMPUTER SCIENCE
SREE ABIRAAMI ARTS AND SCIENCE COLLEGE
GUDIYATTAM04.2021
HSC -
GOVT HIGHER SECONDARY SCHOOL
01.2018
SSLC -
EBG MATRIC HIGHER SECONDARY SCHOOL
01.2016
Skills
- C
- C
- PYTHON
- MS EXCEL
- MS OFFICE
- WORD
- POWERPOINT
- BANKING PROCESS
- BANKING OPERATIONS
- RISK MANAGEMENT
- TYPE WRITING (JUNIOR, SENIOR)
Timeline
Technical Support
CLOCKTOS INFOTECH
03.2025 - Current
Back-Office Executive
SBI
12.2023 - 03.2025
Govt. TIRUMAGAL MILLS -
Govt. TIRUMAGAL MILLS COLLEGE
B.SC - COMPUTER SCIENCE
SREE ABIRAAMI ARTS AND SCIENCE COLLEGE
HSC -
GOVT HIGHER SECONDARY SCHOOL
SSLC -
EBG MATRIC HIGHER SECONDARY SCHOOL