Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sandhya

Sandhya

Bengaluru

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

15
15
years of professional experience

Work History

Assistant Manager & Program Co-Ordinator

JAIN University
Bangaluru
07.2024 - Current
  • Executing training programs and capacity-building initiatives through strategic planning and coordination.
  • Liaising with industry and academic partners to identify training needs effectively.
  • Designing customized training programs to meet specific client requirements.
  • Managing end-to-end delivery of development initiatives, ensuring timely execution.
  • Preparing proposals and coordinated with trainers and subject matter experts.
  • Cultivated client relationships to enhance satisfaction and engagement.
  • Supporting budgeting, resource allocation, and impact assessment for training programs.
  • Maintaining documentation and reporting for internal and external stakeholders.

Admin Executive

JAIN University
Bangaluru
02.2022 - 06.2024
  • Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
  • Developed and implemented procedures to streamline workflow processes in the department.
  • Prepared student reports, presentations, agendas and other documents as requested by management.
  • Maintained confidential files related to personnel matters and sensitive student information.
  • Set up meetings and appointments, gathered materials, booked conference rooms and provided information to involved parties.
  • Coordinated and managed event-planning logistics, budget administration and team oversight.
  • Answered and routed phone calls and emails, always maintaining confidentiality.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Processed purchase orders for office supplies, equipment and services as needed.
  • Created spreadsheets using MS Excel to track student performance metrics.

Senior Operation Executive

Angel Associates Pvt Ltd.
Bangaluru
02.2020 - 08.2021
  • Provided guidance on process improvements, cost reduction initiatives, resource allocation decisions and organizational changes.
  • Implemented best practices in all aspects of operational management while adhering to industry standards.
  • Maintained relationships with stakeholders such as customers, suppliers, government agencies.
  • Facilitated communication between internal teams and external partners regarding operational issues.
  • Collaborated with other departments to develop innovative solutions to improve operational performance.
  • Reviewed contracts with vendors and suppliers to ensure optimal terms are negotiated.
  • Developed and implemented strategies to ensure operational efficiency and effectiveness.
  • Managed the day-to-day operations of the organization including overseeing budgets, scheduling resources, and ensuring compliance with regulations.
  • Resolved conflicts that arose among employees or between departments within the organization.
  • Developed comprehensive training plans for new hires as well as ongoing professional development programs for existing staff members.
  • Supervised a team of operation executives in carrying out their duties effectively.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Handled entire operations unit of the company in Karnataka state.

Program Manager

National Health Mission
Magadi, Bangaluru
05.2010 - 01.2019
  • Streamlined recruitment process at district level, maintaining organized records and files.
  • Guided new employees on procedures and policies while managing HR documentation for all NHM staff.
  • Served as primary contact for queries regarding Taluk/District activities and information.
  • Contributed to budget planning and implementation at facility level.
  • Participated in field staff recruitment, induction, and coordinated in-house training sessions with feedback tracking.
  • Facilitated district and division meetings, supporting NHM program progress.
  • Executed all NHM programs across the district, delivering timely and accurate reports to management.
  • Monitored and trained staff on national initiatives like Pulse Polio, PMSMA, and Swacha Bharat Abhiyan.

Education

MBA - Finance & Human Resoruce

Acharya Institute of Management & Science
Bengaluru, Karnataka
07-2009

BBM - Finance

Sharanbasaweshawara College of Commerce
Gulbarga, Karnataka
05-2007

Skills

  • Project management
  • Training program design
  • Client relationship management
  • Budget administration
  • Impact assessment
  • Process improvement
  • Staff supervision
  • Documentation management
  • Team collaboration
  • Resource allocation
  • Vendor negotiation
  • Sales monitoring
  • Staff development
  • Conflict resolution
  • Verbal and written communication
  • Adaptability and flexibility
  • Google drive
  • Budgeting and finance
  • Team motivation techniques
  • Sales forecasting
  • Vendor relationship management
  • Time management

Languages

English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
kannada
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1

Timeline

Assistant Manager & Program Co-Ordinator

JAIN University
07.2024 - Current

Admin Executive

JAIN University
02.2022 - 06.2024

Senior Operation Executive

Angel Associates Pvt Ltd.
02.2020 - 08.2021

Program Manager

National Health Mission
05.2010 - 01.2019

MBA - Finance & Human Resoruce

Acharya Institute of Management & Science

BBM - Finance

Sharanbasaweshawara College of Commerce

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Sandhya