Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Sandhya Arya

Sandhya Arya

Kochi,INDIA

Summary

Cabin Crew: service-oriented professional with 5+ years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with a firm command of flight safety and regulations. Customer-driven flight attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. With a proven track record in administrative and leadership roles, I am confident that my skills and experiences align seamlessly with the requirements of this role. My ability to manage multiple tasks efficiently, coupled with excellent organizational and interpersonal skills, positions me as an ideal candidate for the role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cabin Crew Member

Air India Express
Kochi
01.2017 - Current
  • Checked whether personnel completed required duties and responsibilities during respective shifts
  • Ensured safety and comfort of customers onboard aircraft
  • Followed company regulations and rules to promote safe environment for travelers and employees
  • Resolved passenger conflicts and medical emergencies during flights
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers, increasing sales with each flight
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Faculty Member

Avion Aviation And Logistics Academy
Kochi, INDIA
06.2023 - 11.2023
  • Evaluated more than 50 student everyday to Incorporate proven methods of engagement and assessment that facilitate student mastery of content
  • Selected and developed instructional material and planned instruction to enhance student learning
  • Provided students constructive, encouraging, and corrective feedback
  • Evaluated more than student learning by creating and applying course competencies and accurately evaluating student progress
  • Modified instructional methods and strategies to meet diverse student needs
  • Organized and detail-oriented with strong work ethic
  • Paid attention to detail while completing assignments.
  • Optimized student educational strategies with clear advice on course choices, progression, and career options.

Guest Relations Executive

Fly Kouzina
Kolkata, INDIA
01.2017 - 01.2017
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences
  • Managed and improved customer service functions for reception and lounge areas
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints
  • Oversaw regulated greeting and internal processing of guests upon arrival
  • Managed more than 15 reservation through calls and modifications of on-call commands via online applications like Zomato and Swiggy, which increased our monthly sale by 10%
  • Monitored guest feedback, using to improve service and departmental operations
  • Planned and implemented promotional activities to increase customer satisfaction
  • Surveyed guests to check for areas in need of improvement.

Education

Bachelor of Arts - English, History, Business, Marketing, International Politics,Family education, Society and Religion

Indira Gandhi National Open University, Kochi, Kerala

Diploma - Aviation, Airlines, Tourism, Communication skills, Hospitality.

Frankfinn Institue Of Air Hostess Training, Kolkata, West Bengal

Skills

  • CRM
  • Complaint resolution
  • Staff education and training
  • Service standard
  • Compliance
  • Negotiation
  • Quality assurance
  • Public speaking abilities
  • Promotional understanding
  • Content Development
  • Editing
  • Proofreading
  • Creative writing
  • Resource allocation
  • Meetings and presentations
  • Training and mentoring

Accomplishments

    * Successfully evacuated passengers during a right-engine fire in 2022, while we were about to takeoff from Muscat to Kochi.

    * Wrote articles for International magazine, Pazzage International E-Magazine, August 2022, about "Freedom of Women.".

Certification

Creative Writing, through Internshala Trainings.

Customer Service : Handling Abusive Customer through Leaning, Linkedln.

Timeline

Faculty Member - Avion Aviation And Logistics Academy
06.2023 - 11.2023
Cabin Crew Member - Air India Express
01.2017 - Current
Guest Relations Executive - Fly Kouzina
01.2017 - 01.2017
Indira Gandhi National Open University - Bachelor of Arts, English, History, Business, Marketing, International Politics,Family education, Society and Religion
Frankfinn Institue Of Air Hostess Training - Diploma, Aviation, Airlines, Tourism, Communication skills, Hospitality.
Sandhya Arya