Sandhya C

Resource Management & Work Allocation

• - Assessed project scope and allocated resources across 10+ tax review projects annually, optimizing workload distribution and ensuring a 95% on-time delivery rate.
• - Developed detailed project plans including resource strategies, timelines, and milestones, reducing planning errors by 30% and improving overall execution efficiency by 20%.

Client Service & International Coordination

• Provided end-to-end support for 50+ clients, resolving complex international tax issues and achieving a 98% client satisfaction score.
• Selected for a 2-month international rotation in Germany (2018) to enhance coordination with cross-functional teams, leading to a 15% improvement in project turnaround time for European clients.

Training & Development

• Designed and implemented a structured training program for 150+ new hires across 5 batches, focusing on project management, tax processes, and client engagement.
• Achieved a 100% training completion rate with 85% of participants meeting performance benchmarks within their first quarter.

Stakeholder Engagement

• Led project initiation meetings and conducted tax briefings with 650+ international clients, aligning deliverables and expectations, contributing to zero scope creep incidents.
• Served as the primary liaison for all client communications, resulting in a 25% reduction in issue resolution time.

Quality Assurance & Review

• Oversaw the review of 300+ tax returns annually, maintaining a 95% accuracy rate through stringent quality control procedures.
• Conducted weekly status reviews, increasing project transparency and reducing rework by 40%.

Cross-Functional Collaboration

• Collaborated with legal, finance, and operations teams on 12+ projects, identifying interdependencies and mitigating risks that could affect critical paths.
• Facilitated bi-weekly cross-functional meetings, boosting stakeholder engagement and reducing miscommunication-related delays by 35%.

Risk Management & Operational Efficiency

• Monitored risks across multiple engagements, implementing mitigation strategies that enhanced overall project efficiency by 22%.
• Proactively adjusted plans in response to real-time feedback, maintaining alignment with evolving client and business needs.

Financial Management

• Managed billing across 10+ client engagements, ensuring 100% accuracy in invoicing and alignment with deliverables.
• Tracked project budgets totaling $75K+ annually, maintaining financial compliance and providing monthly reporting to leadership.

Project Delivery & Stakeholder Communication

• Delivered final project briefings for 15+ major projects, presenting outcomes, challenges, and key lessons to stakeholders.
• Closed out projects with full stakeholder sign-off and conducted post-project reviews, contributing to a 20% improvement in process documentation and knowledge transfer.