Sandhya Chouhan
Indore
Summary
Proven professional with a strong work ethic and exceptional customer service skills, honed at HDFC Bank. Excelled in educating customers on digital banking platforms, enhancing customer satisfaction, and driving product cross-sales through effective relationship building. Demonstrated expertise in maintaining cash drawer accuracy and managing high-volume transactions, showcasing excellent time management and attention to detail. Effective at prioritizing tasks and meeting deadlines.
Professional banking specialist prepared to excel in financial transactions and customer service. Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
3
3
years of professional experience
Work History
Teller
HDFC Bank
12.2021 - Current
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Monitored and reported suspicious activity in line with bank security policies.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
Bachelor's of Engineering - Electrical Engineering
SGSITS
Indore, India04-2020
Diploma - Electrical Engineering
Shri Vaishnav Polytechnic College
05-2016
High School Certificate Examination -
Govt Malaw Girls H S School
Indore, India03-2013
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Customer relationship building
- Patience and empathy
- Goal-oriented focus
Timeline
Teller
HDFC Bank
12.2021 - Current
Bachelor's of Engineering - Electrical Engineering
SGSITS
Diploma - Electrical Engineering
Shri Vaishnav Polytechnic College
High School Certificate Examination -
Govt Malaw Girls H S School
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