Sandhya Gopinathan
Thrissur
Summary
Results-driven professional with extensive experience at The South Indian Bank Ltd, specializing in regulatory compliance and process improvement. Demonstrated expertise in curriculum development and risk assessment, contributing to enhanced operational excellence. Skilled in training facilitation and team management, successfully implementing changes that elevate customer service and compliance standards. Committed to fostering a culture of continuous improvement within financial operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Faculty & Academic Coordinator
The South Indian bank Ltd
Thrissur
04.2024 - Current
- Banking & Financial Services: Experienced in handling CASA and liabilities, process improvement, risk management, customer service, selling skills, interpersonal communication, compliance and AML training.
- Process Improvement and Strategy: Learning Strategy & Curriculum development, Policy revamp, operational excellence and customer experience enhancement
Senior Analyst - Compliance & Reporting
The South Indian bank Ltd
Thrissur
07.2018 - 04.2024
- Regulatory Compliance: Led compliance management for the department, ensuring regulatory compliance. Handled the annual RBI audits and the management audit of the department.
- Technical Developments: Spearheaded technical developments in complaint management software to improve efficiency and customer grievance redressal.
- Administrative duties: Played a key role in handling submissions and compliance strategies for the Board and other internal committees.
- Process and policy improvement: Handled revamping of policies and developed standard operating procedures for key functionalities.
Probationary Officer
The South Indian bank Ltd
Ernakulam
06.2013 - 06.2016
- Front Office Executive - Customer Service and Operations: Managed customer interactions at the branch. Assisted in CASA sales.
Assistant Manager - Branch Banking
The South Indian bank Ltd
Coimbatore
06.2015 - 03.2016
- Front Office Executive - Customer Service and Operations: Managed customer interactions at the branch, liability and credit operations. Assisted in CASA sales.
- Advisory Role: Provided financial advisory support to customers regarding loan eligibility and investment options.
Education
B-Tech - Electrical & Electronics Engineering
College of Engineering Trivandrum
Thiruvananthapuram06-2013
Skills
- Curriculum development
- Regulatory compliance
- Process improvement
- Data analysis
- Risk assessment
- Academic program review
- Operational excellence
- Training facilitation
- Team management
- Project management
Affiliations
- Reading
- Badminton
Languages
Malayalam
First Language
Certification
- Junior Associate of the Indian Institute of Bankers
- certificate course- Digital banking
- Certificate course - Banking Codes & Standards Board of India
- Certificate Course - Retail Banking
Timeline
Faculty & Academic Coordinator
The South Indian bank Ltd
04.2024 - Current
Senior Analyst - Compliance & Reporting
The South Indian bank Ltd
07.2018 - 04.2024
Assistant Manager - Branch Banking
The South Indian bank Ltd
06.2015 - 03.2016
Probationary Officer
The South Indian bank Ltd
06.2013 - 06.2016
B-Tech - Electrical & Electronics Engineering
College of Engineering Trivandrum
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