SANDHYA JAIN

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Ensured accurate reporting, documentation, and process adherence to maintain client satisfaction.
• Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Handled high-volume inbound chats and digital interactions, providing exceptional service with a focus on first-contact resolution.
• Assisted in policy servicing, claims, and account queries, ensuring accuracy and compliance with company standards.
• Resolved complex customer issues with empathy and professionalism, consistently meeting service level targets.
• Contributed to process improvements by providing customer insights to leadership teams.

• Mentored junior team members, contributing to their professional development and overall team success.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.

Graduated Senior Secondary School In Medical Science Stream