Sandhya Joshi

PMP Certified from PMI Expertise Client Relationship Management Transition Management Operations Management Strategic Planning Business Development Team Management Key Deliverables: Key Account Management: Managing the growth and profitability of key accounts, developing new business opportunities, liaising with clients, creating strategic plans, and ensuring customer satisfaction. Operations Management: Managing operations and project management teams for K-12, HE, STM Books, and Journals, reviewing processes, and implementing changes, analyzing vendor scorecards, working closely with publishers, and coordinating with editorial, production, and sales teams. Production Editorial and Project Management: Transitioning and setting up services on behalf of publishers, recruiting and training production editors in-house, monitoring and controlling projects, formulating operating budgets, and managing operations for executing projects within time norms. Accessibility: Leading the team of document and web accessibility and working closely wit Technology team to enhance productivity using AI/ML. Team Management: Leading operations, project management, editorial, content creation, alt text, indexing, translation, and voice-over teams, planning training and skills development, creating and fostering a healthy work environment. Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.