Summary
Overview
Work History
Education
Skills
Languages
Professional Highlights
Hobbies and Interests
Disclaimer
Personal Information
Timeline
Hi, I’m

Sandhya K

Bangalore
Sandhya K

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

A well trained and highly organized Accounts and Brand support professional with over 06 years of experience in managing accounts, identifies, and solves customer inquiries and problems. Having a good hold over soft skills, technology systems, reporting and communication skills.

Overview

9
years of professional experience

Work History

Amazon

Catalog Assistant/ Vas Assistant
06.2022 - 12.2024

Job overview

  • Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience
  • Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience
  • Conducting Weekly Business Review to understand the performance of vendors and improvement plan
  • Finding root cause analysis of customer service Performance parameters and corrective action
  • As a SME conducting Weekly Business Review to understand the performance
  • Preventing the escalation of customer issues by collecting and analyzing information provided before interacting with the customer
  • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur
  • Dealing with the day-to-day Escalations and rescue the customers

Amazon

Brand Service Associate
05.2021 - 01.2022

Job overview

  • Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience
  • Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience
  • Conducting Weekly Business Review to understand the performance of vendors and improvement plan
  • Finding root cause analysis of customer service Performance parameters and corrective action
  • Preventing the escalation of customer issues by collecting and analysing information provided before interacting with the customer
  • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur
  • Dealing with the day-to-day Escalations and rescue the customers
  • As a team responsible for managing escalations, your role directly influences the customer experience
  • Quick and efficient handling of issues not only helps in resolving customer concerns but also safeguards our brand's reputation
  • If there are any issues or dependencies delaying the resolution, please ensure proactive communication with the relevant teams to avoid delays
  • Timely collaboration across departments will ensure smooth escalation management and faster resolutions

RK Products

Office and Accounts Executive
01.2016 - 02.2020

Job overview

  • Providing Support duties to the Accounting Department
  • Processing payments and documents such as invoices, employee reimbursements, and financial statements
  • Assist with preparation of financial and statistical statements and reports
  • Analyse financial information in order to identify discrepancies
  • Maintain confidentiality of all financial data
  • Compile and prepare routine reports and summaries
  • Performing basic office tasks like filing, data entry, and mail processing
  • Handling communication between the organisation and other departments
  • Taking care of monthly, quarterly and annual closings

Education

Tamil Nadu Open University
Chennai, Tamil Nadu

Bachelors of Commerce (B.Com)
01.2012

University Overview

  • Grade B
  • GPA: 54 %

Infant Jesus high school
Bangalore, Karnataka

Secondary School Certificate
07.2005

University Overview

  • Division 1
  • GPA: 56%

Skills

  • Home appliance products
  • Service quality audit procedures
  • Stress management
  • Enthusiasm for challenging work
  • Problem analysis
  • Problem-solving
  • Customer service orientation
  • Outstanding customer service
  • Fast learner
  • Hard worker
  • Multi meters
  • Soldering equipment
  • Hand tools
  • Power tools
  • Service CRMs
  • RMS
  • Excel
  • PowerPoint
  • Computer proficiency
  • C programming
  • MS Office
  • Windows 98
  • Windows 2000
  • Windows XP
  • DOS

Languages

English
Hindi
Tamil
Kannada

Professional Highlights

Professional Highlights
  • To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
  • Accounting Assistant with 6 years' experience seeks to establish a career in accounting with your company.

Hobbies and Interests

Hobbies and Interests
  • Travelling
  • Playing & watching cricket
  • Cooking & baking
  • Learning a new skills

Disclaimer

Disclaimer
I hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Personal Information

Personal Information
  • Father's Name: P. Kupparaman
  • Date of Birth: 02/08/89
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Timeline

Catalog Assistant/ Vas Assistant
Amazon
06.2022 - 12.2024
Brand Service Associate
Amazon
05.2021 - 01.2022
Office and Accounts Executive
RK Products
01.2016 - 02.2020
Tamil Nadu Open University
Bachelors of Commerce (B.Com)
Infant Jesus high school
Secondary School Certificate
Sandhya K