Sandhya Kamath
Quality Analsyt
Bengaluru
Summary
Insightful Quality Analyst with 5+ years of experience. Reviews and updates operational processes to increase consistency, and minimize errors. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Quality Assurance Specialist
Goldman Sachs
Bengaluru
05.2020 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Addressed non-conformance issues, pausing production to correct errors.
- Possess clear knowledge on Identity Theft and Fraud related issues faced by Banks.
- Providing appropriate and valuable insights and recommendations from the data captured, on best practices, and procedures that are being followed and if needed to be followed.
- Perform procedural audits to abide by all compliance and regulatory policies and procedures, systems, and various state and federal laws, rules and regulations governing various quality parameters defined by quality applications within GS according to the provided Framework.
- Actively participated and performed required research before all discussions and brain storming trainings on quality requirements and parameters to ensure enhanced knowledge and consistency of process.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Identified issues to improve workflows.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Conducted Calibration Sessions of QA's to identify any process or knowledge gaps.
Quality Analyst
Unacademy
Bengaluru
08.2017 - 04.2020
- Maintained compliance with industry standards and regulatory compliance during managed projects.
- Facilitated process improvements to successfully decrease errors.
- Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
- Audit and respond to the courses uploaded by the educators on the platform.
- Ensuring all the videos uploaded on the Company's platform adhered to the copyright and regulatory standards of the company.
- Provide feedback to Educator Relationship Managers internally if there has to be any changes or any feedback to be given in order to improve the quality of the video.
- Ensure the daily audits are completed within 48 hours of Time Frame.
- Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
- Ensure there is no copyright or legal hassles in the content uploaded by the educator before publishing it on the platform.
- Recommended revisions to internal controls and operational and management policies and procedures.
- Reported on non-compliance issues and other negative factors discovered during production.
Student Placement Coordinator
Jain University
Bengaluru
08.2014 - 12.2016
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Taught lessons to students and faculty regarding issues such as bullying and drug abuse.
- Collaborated with teachers and administrators in development, evaluation and revision of school programs and in preparation of master schedules for curriculum offerings.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Conducted individual and group counseling sessions.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Oversaw career and job fairs to connect students with area schools and employers.
Education
PGDBM - Marketing And Retail
Mount Carmel Institute of Management
Bengaluru 06.2011 - 05.2013
Skills
Correction action planning
Corrective actions
Operations monitoring
Deep dive Analysis
MS Office and Excel
Communication Skills
Team Management
Cultural Awareness
Protocol development
Quality Assurance
Training
Roficiency in Identity Theft and Fraud related to Banking Sector
Ensuring Client and Customer Information Safety
Ability to Multitask
Leadership Skills
Discretion
Calibration
Certification
Six Sigma Yellow Belt
Timeline
Quality Assurance Specialist
Goldman Sachs
05.2020 - Current
Quality Analyst
Unacademy
08.2017 - 04.2020
Student Placement Coordinator
Jain University
08.2014 - 12.2016
Six Sigma Yellow Belt
05-2013
PGDBM - Marketing And Retail
Mount Carmel Institute of Management
06.2011 - 05.2013