Sandhya Kasapogu

• Conducted root cause analyses for recurring defects, leading to targeted corrective actions that reduced defect rates significantly.
• End-to-end knowledge of post-settlement process.
• Testing the process protocol's as per the parameter or test scripts.
• Consistently monitor and maintain the process quality.
• Maintain reports and database of the department.
• Daily, weekly, and monthly reports to send to management stakeholders.
• Identifying any loopholes (gap analysis) within the process or person and providing an action plan to mitigate loopholes.
• Report any risk or bold incident to the risk manager and maintain the risk register up to date.
• Identifying process improvements that lead to reduction in cost, FTE, core time, streamlining the upstream and downstream process, etc.
• QC validation. (Any data which leads to variance).
• Support ongoing projects.
• Plan and manage resource requirements.
• Training to New Joiners.

The work involves selling the core online recruitment solutions, and also the website as a premium internet media property for brand promotions from a recruitment perspective.

Handling sales, servicing, and collections of Corporate and Placement Agencies in the entire secondary market of East India (tier-2 cities and towns), along with Kolkata.

Understanding the corporate recruitment needs and developing customized packages/solutions to enhance penetration and ensure that the clients get maximum response from job seekers through MonsterIndia and JobsAhead.

Lead sourcing and management

Maintaining account database on centralized Siebel-based Database Management Platform.

Identification of client's problems and providing immediate solution by coordinating with the Technical team, the Client Relations team, and concern for quality and standards.

Provide regular feedback on performance of product lines and services.

Driving business growth through identification and development of new areas.

• Assisted call-in customers related to Standard Chartered Bank credit cards.
• Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Cross-selling and promotional selling of banking products.
• Maintaining service levels.