Pegasus
Sandhya Kumari
Business Development Manager
New Delhi
Summary
To Be a Successful professional in a Globally Respected Company and to achieve the objectives of the company with Honesty and Fairness and to Continuously Upgrade My Knowledge and Skills with my added skills of 4 years of experience in sales, travel and hospitality sector.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Office Associate
The Claridges
New Delhi
03.2022 - 12.2022
- Answering telephone calls, as well as screening and forwarding calls
- Scheduling and confirming appointments, meetings, and events
- Handling cashiering, basic inquiries and sorting mail
- Copying, scanning, and filing documents
- Monitoring office supplies and ordering replacements
- Filling C-form with updation, doing Arrival and departure entry.
- Prepared variety of different written communications, reports and documents.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Handled Number of calls per day to address customer inquiries and concerns.
Customer Service Representative
British Airways, Hi 3 Technologies
Vihar
10.2017 - 12.2018
- Managed large amounts of inbound and outbound calls in a timely manner
- 2
- Identified customers needs, clarify information, research every issue and provided solutions over calls, provided information about on board meal
- 3
- Facilitated boarding and deplaining
- 4
- Provided information about minimum connections between flight
- 5
- Information of wheelchair assistance and added them on the booking for the special handling passengers
- 6
- Helped passengers with flight reservations, itinerary changes, baggage concerns
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Resolved Type issues over phone with Number customers daily.
Guest Services Executive
Hyatt Regency Bikaji
Cama, New Delhi
02.2017 - 09.2017
- Accountable for menu designing and restaurant layouts.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Motivated and rewarded employees to improve engagement.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Business Development Manager
Transfast Group of Companies
Dubai, UAE
01.2023 - 05.2024
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Education
MJPRU - Graduation
Mahatma Gandhi Phule Rohilkhand University
08.2019 - 08.2022
12th - Commerce
Kendriya Vidyalaya No.2 JLA Bareilly
Bareilly 04.2013 - 03.2014
Skills
Complaint resolution
Certification
Frankfinn Institute of Air Hostess Training
Software
PMS
Pact
Discord
Bitrix
Interests
Writing Poetry
Painting
Timeline
Business Development Manager
Transfast Group of Companies
01.2023 - 05.2024
Front Office Associate
The Claridges
03.2022 - 12.2022
MJPRU - Graduation
Mahatma Gandhi Phule Rohilkhand University
08.2019 - 08.2022
Customer Service Representative
British Airways, Hi 3 Technologies
10.2017 - 12.2018
Guest Services Executive
Hyatt Regency Bikaji
02.2017 - 09.2017
Frankfinn Institute of Air Hostess Training
09-2015
12th - Commerce
Kendriya Vidyalaya No.2 JLA Bareilly
04.2013 - 03.2014