Pegasus
Sandhya Kumari
Business Development Manager
New Delhi
Summary
To Be a Successful professional in a Globally Respected Company and to achieve the objectives of the company with Honesty and Fairness and to Continuously Upgrade My Knowledge and Skills with my added skills of 4 years of experience in sales, travel and hospitality sector.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Front Office Associate
The Claridges
New Delhi
03.2022 - 12.2022
- Answering telephone calls, as well as screening and forwarding calls
- Scheduling and confirming appointments, meetings, and events
- Handling cashiering, basic inquiries and sorting mail
- Copying, scanning, and filing documents
- Monitoring office supplies and ordering replacements
- Filling C-form with updation, doing Arrival and departure entry.
- Prepared variety of different written communications, reports and documents.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Handled Number of calls per day to address customer inquiries and concerns.
Customer Service Representative
British Airways, Hi 3 Technologies
Vihar
10.2017 - 12.2018
- Managed large amounts of inbound and outbound calls in a timely manner
- 2
- Identified customers needs, clarify information, research every issue and provided solutions over calls, provided information about on board meal
- 3
- Facilitated boarding and deplaining
- 4
- Provided information about minimum connections between flight
- 5
- Information of wheelchair assistance and added them on the booking for the special handling passengers
- 6
- Helped passengers with flight reservations, itinerary changes, baggage concerns
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Resolved Type issues over phone with Number customers daily.
Guest Services Executive
Hyatt Regency Bikaji
Cama, New Delhi
02.2017 - 09.2017
- Accountable for menu designing and restaurant layouts.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Motivated and rewarded employees to improve engagement.
- Arranged for transportation to and from airport, train station and events for visitors.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Business Development Manager
Transfast Group of Companies
Dubai, UAE
01.2023 - 05.2024
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Education
MJPRU - Graduation
Mahatma Gandhi Phule Rohilkhand University
08.2019 - 08.2022
12th - Commerce
Kendriya Vidyalaya No.2 JLA Bareilly
Bareilly 04.2013 - 03.2014
Skills
Complaint resolution
Staff education and training
Training development aptitude
Key holder experience
Money handling abilities
Service standard compliance
Professional telephone demeanor
Administrative support
Multi-line phone talent
Recordkeeping strengths
Account management
Creative problem solving
Report preparation
Certification
Frankfinn Institute of Air Hostess Training
Software
PMS
Pact
Discord
Bitrix
Interests
Writing Poetry
Painting
Timeline
Business Development Manager
Transfast Group of Companies
01.2023 - 05.2024
Front Office Associate
The Claridges
03.2022 - 12.2022
MJPRU - Graduation
Mahatma Gandhi Phule Rohilkhand University
08.2019 - 08.2022
Customer Service Representative
British Airways, Hi 3 Technologies
10.2017 - 12.2018
Guest Services Executive
Hyatt Regency Bikaji
02.2017 - 09.2017
Frankfinn Institute of Air Hostess Training
09-2015
12th - Commerce
Kendriya Vidyalaya No.2 JLA Bareilly
04.2013 - 03.2014