SANDHYA MAUDGIL
Hyderabad
Summary
Dedicated professional with a strong background in process improvement and team motivation. Excels in strategic project planning and resource allocation, consistently surpassing billing goals by 100% in 9 years of BPO industry experience. Proven managerial acumen enables efficient work under pressure, delivering assignments within specified time frames without compromising quality benchmarks.
Overview
10
10
years of professional experience
Work History
Team Lead
Cognizant Technologies Solutions
Hyderabad
09.2021 - Current
- Managed a HC of 90 as an acting Team Manager
- Managed project production planning, strategically balancing tenured team members and new hires to meet client requirements
- Successfully managed project capacity planning and reporting
- Consistently exceeded billing goals by 100% through strategic resource allocation and team collaboration
- Assisted in recruitment to build a team of top performers
- Updating of WBR/MBR/QBR for client purpose
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Led by example, demonstrating commitment and professionalism that inspired team members to excel
- Generated reports detailing findings and recommendations
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
Student Recruitment Officer
Global University Systems
Hyderabad
10.2019 - 09.2021
- Collaborated with academic departments to create informative materials outlining program requirements and advantages
- Coordinated campus tours showcasing facilities, faculty, and resources to potential enrollees
- Aligned cross-functional teams towards common goals establishing a collaborative environment among colleagues
- Developed tailored presentations for prospective students and parents highlighting program benefits and resources
- Proactively addressed escalated matters and achieved exceptional results, surpassing performance goals
Senior Process Executive
Cognizant Technologies Solutions
Hyderabad
05.2014 - 08.2018
- Specialized in gathering and analyzing global customer data to identify and resolve map issues
- Led a team of 10 in conducting comprehensive pre-launch analysis to ensure product quality and success
Education
Bachelor of Arts -
Loyola Academy
Skills
- Teamwork and Collaboration
- Performance Improvement
- Goal Setting
- Leading Team Meetings
- Project Productivity Planning
- Process Improvement
Timeline
Team Lead
Cognizant Technologies Solutions
09.2021 - Current
Student Recruitment Officer
Global University Systems
10.2019 - 09.2021
Senior Process Executive
Cognizant Technologies Solutions
05.2014 - 08.2018
Bachelor of Arts -
Loyola Academy
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