Sandhya Menon
Mumbai
Summary
Adept at enrollment management and marketing, I significantly enhanced student recruitment at Finland International School Thane. Leveraging strong leadership and excellent interpersonal skills, I spearheaded admissions processes and strategic marketing initiatives, driving organizational goals with innovative solutions and effective team management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Admissions Representative
Finland International School Thane
Mumbai
01.2024 - Current
- Overseeing admissions processes for Thane and Pune locations, ensuring efficiency and effectiveness.
- Managing both internal and external marketing activities to generate leads for both Thane and Pune branches.
- Conducting competitive analysis to understand market positioning and trends.
- Visiting competitors incognito to gather insights and assess their offerings.
- Handling of inquiries and conducted school tours for prospective students and parents.
- Organised seminars and invited LC parents to participate.
- Assisted staff in preparing for seminars and ensuring their success.
- Reached out to various societies to organize marketing activities.
- Managed social media postings to enhance brand visibility.
- Conducted calls to follow up on pending fee collections.
- Reviewed and updated terms and conditions on admission forms.
- Maintained effective communication channels with LC parents.
- Established processes for handling inquiries from LC parents.
- Supported pre-primary sections in organising their events.
- Managed teams effectively to achieve organisational goals.
- Maintaining statistical reports to track progress and performance metrics.
Center Director
KLAY Prepschool & Day Care
Mumbai
08.2019 - 01.2024
- Complete Operations: Oversee all center operations and ensure smooth functioning.
- Budgeting and Program Development: Prepare budgets, develop academic programs, and set performance goals.
- Staff Management: Manage teachers and support staff, including recruitment and training.
- Reporting: Prepare weekly reports on center activities and performance.
- Admissions and Meetings: Handle admissions and organize parent-teacher meetings.
- Quality Assurance: Maintain high standards of quality assurance.
- Activities Organization: Organize educational and social activities for students.
- Recruitment: Recruit and onboard new staff members.
Center Manager
Little Brooks Early Learning Centre
Mumbai
04.2018 - 02.2019
- Budgeting, Program Development, and Record-Keeping.
- Managing Teachers and Support Staff.
- Weekly Reporting.
- New Hire Training.
- Admission Management.
- Parent-Teacher Meeting Coordination.
- Quality Assurance Maintenance.
- Educational and Social Activity Organization.
- Staff Recruitment.
Zonal Manager
Tree House International Preschool
Mumbai
03.2015 - 03.2018
- Preparing budgets, developing academic programs, establishing performance goals and keeping records.
- Need to manage Centre managers, teachers & supporting staff.
- Need to prepare weekly reports.
- Conduct Training for New Hires
- Take care of admission
- Handling Parents Teachers Meeting
- Maintain high level of quality assurance
- Organize & facilitate variety of educational & social activities
- Recruitment of staff
Chat Support Representative
CAPITA INDIA
Mumbai
08.2013 - 12.2014
- Providing Chat Support to O2 UK Clients.
- Furnishing Account Details and Assisting Customers.
- Resolving Billing, Complaint, and Network Issues.
- Acting as a Team Coach for a 15-Member Team.
- Assisting in Data and Voice Audits for the Team.
- Conducting Process Training for New Hires.
- Participating in Daily Client Calls for Feedback and Process Enhancement.
Customer Service Representative
Lester Infoservices Pvt. Ltd
Mumbai
04.2013 - 08.2013
- Proficiency in Remote Desktop Connections, Peer-to-Peer File Sharing, and Remote IT Assistance Applications.
- Guiding Customers on Remote System Access and Addressing Technical Issues.
- Managing Billing Disputes and Retaining Customers through Alternative Solutions.
- Providing Estimated Timeframes for Problem Analysis to Clients.
- Assisting Clients via Email and Telephone Communication Channels.
- Demonstrating Strong Interpersonal, Analytical, and Problem-Solving Skills.
- Working Effectively in Team Environments or Independently.
- Proven Ability to Handle Work Pressure.
Customer Service Representative
Fidelity Information Services
Mumbai
07.2011 - 04.2013
- Offering Chat Support to O2 UK Clients, addressing account inquiries comprehensively.
- Resolving Billing, Complaint, and Network Issues, ensuring customer satisfaction.
- Acting as an Acting Team Coach for a 15-member team, providing guidance and support.
- Assisting the leader in conducting Data and Voice Audits for the team to maintain quality standards.
- Conducting Process Training sessions for New Hires, ensuring they understand procedures effectively.
Customer Support Executive
Reliance BPO
Mumbai
05.2010 - 07.2011
- Managing Port Out Requests from Reliance customers and resolving issues for those opting for Reliance services.
- Addressing technical issues and facilitating seamless transitions for customers.
- Handling account-related concerns, requests, and inquiries for Platinum and Gold customers.
- Monitoring the complaint management system to ensure timely resolution.
- Creating daily productivity sheets after each shift and coordinating with team leaders or managers.
- Mentoring new team members to ensure their smooth integration into the process.
Education
MBA -
Welingkar Institute of Management Development & Re
Mumbai01-2021
Bachelor of Commerce -
Kalinga University
Mumbai01-2016
12th Senior Secondary -
R. J. Thakur Jr. College, Thane
Mumbai01-2007
High School -
Little Flower English High School
Mumbai01-2005
Skills
- Strong leadership
- Enrollment management
- Marketing
- Student recruiting
- Leadership qualities
- Influencing skills
- Excellent interpersonal skills
- Academic advice and counseling
- Networking
- Report generation
Certification
- ECCED from TreeHouse International Preschool
Languages
English
First Language
Malayalam
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
PERSONAL DETAILS:
- Date of Birth :15/11/1989
- Marital Status :Single
- Hobbies : Meeting new people, Internet surfing, travelling and listening to music
- ADDRESS: B-1506, Savli CHS, Rainart Building, Near Ayyapa Temple, Above DMart Ready, Vartak Nagar, Thane West - 400606
COMPUTER PROFICIENCY:
- MS Office (Excel, power point, Word), Advance Excel
References
References available upon request.
Timeline
Lead Admissions Representative
Finland International School Thane
01.2024 - Current
Center Director
KLAY Prepschool & Day Care
08.2019 - 01.2024
Center Manager
Little Brooks Early Learning Centre
04.2018 - 02.2019
Zonal Manager
Tree House International Preschool
03.2015 - 03.2018
Chat Support Representative
CAPITA INDIA
08.2013 - 12.2014
Customer Service Representative
Lester Infoservices Pvt. Ltd
04.2013 - 08.2013
Customer Service Representative
Fidelity Information Services
07.2011 - 04.2013
Customer Support Executive
Reliance BPO
05.2010 - 07.2011
- ECCED from TreeHouse International Preschool
MBA -
Welingkar Institute of Management Development & Re
Bachelor of Commerce -
Kalinga University
12th Senior Secondary -
R. J. Thakur Jr. College, Thane
High School -
Little Flower English High School
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