Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Sandhya Modgil

Team Leader, Opeartions
Delhi

Summary

Highly organized, hardworking and self-motivated, with 8+ years on experience in International BPO and KPO. Dedicated, loyal and dependable, strive to exceed expectations with continuous improvement to serve best to the organizational needs. Dynamic in serving the organizational objectives, applies creative techniques to improve self-performance and create new ways to do the job.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Team Leader, Opeartions

Concentrix
Gurugram
09.2017 - Current
  • Handling the team of 32 FTEs. Mentored and guided employees to foster proper completion of assigned duties.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Weekly discuss the progress of the LOB with the client, the challenges, areas of improvement and the action plan.
  • Monthly discuss the progress and the compliances on B2B call with the client.

Analyst

Oracle OFSS BPO
Gurugram
08.2016 - 09.2017
  • Reviewing the loan documents and successfully entering the useful information from the documents to the systems.
  • Based on the documentation, Determine the earning capacity of the buyer and ability to repay the loan.
  • Create reports on the basis of the capacity of the buyer which supports the decision of the purchasing the mortgage from the primary market.
  • Rewarded as an employee with low absenteeism.

Analyst

Genpact
Gurugram
08.2014 - 07.2016
  • Review the fraud documents and basis on that reject or accept the application of account creation.
  • Assigned quality checks for the new hires as well as for the low performers.
  • Mentored and trained the new joiners.

Education

BBA -

Guru Gobind Singh IP University
Delhi
08.2011 - 08.2014

Skills

    Self-Motivated

undefined

Accomplishments

  • Two times silver award winner for the exemplary performance for Q3 and Q4 for 2015-2016.
  • Selected for the process acquisition for the South African Bank.
  • Recognized and appreciated by the client for the number performance for the year 2022-2023.


Interests

Binge Watching

Sketching

Timeline

Team Leader, Opeartions

Concentrix
09.2017 - Current

Analyst

Oracle OFSS BPO
08.2016 - 09.2017

Analyst

Genpact
08.2014 - 07.2016

BBA -

Guru Gobind Singh IP University
08.2011 - 08.2014

Similar Profiles

CREATE PROFILE
Sandhya ModgilTeam Leader, Opeartions