Sandhya Shankar
Banking And Financial Services
Bengaluru,KA
Summary
Organized and detail-oriented Associate Vice- President with 23 years of experience in Banking and Financial Service. Skilled defining financial capabilities through effective Risk Management, Cash Management services, Business Development, Banking Operations, Product Knowledge, Credit Assessment and Compliance, Customer Due Diligence/KYC/AML, Client-on-boarding and operational function. Proven success in implementing optimized practices for increasing productivity and profitability. Distinguished leadership skills with commitment to increasing customer /stakeholder satisfaction.
Overview
3
3
Certifications
5
5
years of post-secondary education
25
25
years of professional experience
Work History
Associate Vice President
STANDARD CHARTERED GLOBAL BUSINESS SERVICES
BANGALORE, KARNATAKA
05.2018 - 01.2021
- Single point of contact for Country and Regional stakeholders across all functions viz., Transaction Monitoring, Name screening, Transaction Screening and Trade AML. Engaging with them for discussion in order to streamline processes and implement changes collaboratively by reviewing and updating all relevant documents for Conduct and Financial Crime Compliance.
- Track stakeholder satisfaction through VoBP survey scores, every quarter and drive improvement efforts within functions to reach target score.Capture complete view of countries’ details from MSTR tool [ new product, volume fluctuations, country dynamics etc] in order to have meaningful conversations on monthly Service Delivery meeting.
- Complete implementation or resolution of issues raised in any review within agreed timelines.Manage collaborative expectations between Countries and functions for clear outcome during call by seeking apprise from Country and Regional stakeholders on latest updates such as new Risk Typologies, Regulatory Changes, and Country nuances and cascade same to rest of team members.
UNIT HEAD - Transaction Monitoring
Standard Chartered
Bangalore, Karnataka
04.2017 - 05.2018
- Post facto monitoring of transactions for Non- Correspondent Banking Clients, across multiple Regions and Client segments[ Retail, Corporate, Private and Wholesale Banking].
- Operation Risk Management and Governance: Establish robust frame work c protect Bank against financial crime by leading team of over 100 members analyzing transaction patterns, red-flags etc and mitigating the risks associated through assessment and analysis.
- As people Manager, setting right expectation guide Managers to find appropriate solution, align performance objectives, hold people accountable for their actions.In addition ensure volumes are controlled with no backlogs.Assisted in recruiting, hiring and training of team members.Eased team transitions and new employee orientation through effective training and development and support Data Management
- Embed a culture of Quality and support in reducing operational errors from 15% to 9% [rating being not less than 90%]
Assistant Vice President
RBL BANK LTD
Chennai, Tamil Nadu
07.2014 - 04.2017
- Responsible for on boarding of new clients, by ensuring compliance and internal AML/KYC[ Know Your Customer] requirements and Due diligence and adhering to Regulatory onboarding[ FATCA]
- Check KYC requirements are fully met in accordance with KYC/AML policies and procedures and ensure gaps are appropriately highlighted and closed prior to marking KYC/ CDD remediation as complete on client record.Regular revert on MANTAS and large value transaction alerts.
- Instrumental in sourcing Diplomatic accounts verifying / checking KYC as per process and assigning them status basis MEP/PEP[ media, Politically Exposed persons].Attended events, promoting company brand and building rapport with prospects and partners.
- Contributed to increase in revenue target by over 35% in 2015 and adjudged as top performer
Senior Business Banking Manager
THE ROYAL BANK OF SCOTLAND
Chennai, Tamil Nadu
01.2009 - 10.2014
- Acquire high net worth SME and Diplomatic Segment and generate revenue from existing relationships through cross-sell of fund and non-fund based lending,Develop additional business using local area marketing plans aided by influencer channels and various associations.
- Responsible for CDD [ Customer Due Diligence] of existing and newly acquired clients/transactions, and monitoring transactions on AML[ Anti money Laundering] for any unusual patterns.
- Conducting periodic risk profiling and client remediation based on perceived risk category. In addition screening of client base on Business profile, Geography and PEP/MEP.[ Political/Media exposed persons], especially in cross border transactions in High Risk Geography.Review and provide feedback on all LTR transactions[ Large Transaction reports] and MANTAS alerts..
- Increased new bank relationships within local community by 15% through execution of quarterly promotions.
Business Banking Manager
ABN AMRO Bank N.V
Chennai, Tamil Nadu
12.2007 - 04.2009
- Responsible for revenue generation from assigned Current account balance sheet through cross-sell and Periodic monitoring of Clients on Anti-Money Laundering and adherence to compliance guidelines.
- Acquired Diplomatic account with highest Average net Returns in Region (2008).
- Met with customers to assess needs and propose customized solutions.
- Increased revenue and grew sales team to 180% in 2008
Senior Customer Relations Officer
ABN AMRO Bank
Chennai, Tamil Nadu
07.2003 - 12.2007
- Responsible for delivery of service for Consumer Banking customers .Ensure that as team work collaboratively to deliver excellent client-service, getting clients to point for ready-to transact as quickly as possible.Mortgage Coordinator for Branch; monitored lobby targets and resolved after-sales queries, performed regular Audit checks on all lobby transactions and functions.
- Ensure work performed by team/self is error free with no -operating losses and adheres to first-time right across team within all processes managed.Identify process and service improvement opportunities and work closely with Service Delivery Manager/Personal Banking Head to implement changes, facilitate transfer of best practices.
- Act as service partner , work together with RMs, Product sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve over all channel service for clients Achievements.
- Accomplishments:Achieved Perfect Scores in Mystery Shopping, service delivery measurement (2003, 2004).Recipient of Bronze Medal for Sales across all products (2004).Won Banc-assurance Contest and qualified for Star Cruise (2005).Recognized for over-achievement of Mutual Fund targets; won trip to Australia (2006).
Officer
HDFC BANK Ltd
Chennai, Tamil Nadu
03.2002 - 07.2003
- Responsible for processing personal banking transactions, maintained deposits and achieved targets and enhanced value of existing relationships through cross-sell, and responsible for maintaining service quality, Operations and comply with audit requirements. Ensured work performed is error- free, with no operating losses and adhere to first-time right principle Support audit requirement and queries in Branch.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Senior Executive
SHELTERS, Citibank
Chennai, Tamil Nadu
08.1996 - 03.2002
- Responsible for acquiring and servicing of Mortgage and Home Loans for Retail clients.Supported in generating new leads for closure in partnership with marketing team
- Enabled increase in revenue generation by over 25% annually every consecutive years
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
Education
P G Diploma - Personnel Management and Industrial Relations
Madras School Of Social Work
Chennai 05.1996 - 06.1998
B.A - Psychology, Economics & Sociology
Mount Carmel College
Bangalore 05.1992 - 04.1995
Certification
CISI - LONDON -Risk in Financial Services
Affiliations
CISI-CHARTERED INSTITUE OF SECURITIES AND INVESTMENT- LONDON
IIBF- INDIAN INSTITUTE OF BANKING AND FINANCE
Timeline
Associate Vice President
STANDARD CHARTERED GLOBAL BUSINESS SERVICES
05.2018 - 01.2021
UNIT HEAD - Transaction Monitoring
Standard Chartered
04.2017 - 05.2018
Assistant Vice President
RBL BANK LTD
07.2014 - 04.2017
Senior Business Banking Manager
THE ROYAL BANK OF SCOTLAND
01.2009 - 10.2014
Business Banking Manager
ABN AMRO Bank N.V
12.2007 - 04.2009
Senior Customer Relations Officer
ABN AMRO Bank
07.2003 - 12.2007
Officer
HDFC BANK Ltd
03.2002 - 07.2003
Senior Executive
SHELTERS, Citibank
08.1996 - 03.2002
P G Diploma - Personnel Management and Industrial Relations
Madras School Of Social Work
05.1996 - 06.1998
B.A - Psychology, Economics & Sociology
Mount Carmel College
05.1992 - 04.1995
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