Sandhya Shelke
Vadodra
Summary
Technical support experience includes responding to queries and resolving issues for both internal and external customers. Responsibilities involved creating detailed reports on application usage, maintaining knowledge of software updates, and analyzing log files for system health metrics. Provided remote assistance through various communication methods while managing user accounts and permissions across multiple applications. Collaborated with stakeholders to gather requirements for new features, conducted system testing, and worked with vendors to resolve escalated tickets within established timelines.account opening customer creation transction mentioned modification and verification in software knowledge in financial ten and financial Sevan project in RRBBOB
Overview
6
6
years of professional experience
Work History
Appliction Support Executive Project in RRBBOB
Pyramid
Vadodra
06.2025 - Current
- Provided technical support for internal and external customers, responding to queries and resolving problems.
- Created detailed reports on application usage data for senior management review.
- Maintained up-to-date knowledge of software updates and patches to ensure optimal performance of applications.
- Researched complex problems using available resources including online forums and communities and vendor websites.
- Analyzed log files and generated reports on system health and stability metrics.
- Managed end-user accounts, permissions and access rights for various applications.
- Developed user manuals, training materials, and other documentation related to the applications supported.
- Coordinated with stakeholders across multiple departments regarding application support activities.
- Gathered requirements from users for new features or changes in existing applications.
- Conducted system testing and analysis to ensure quality assurance of applications.
- Collaborated with development teams to create effective solutions for customer needs.
Finacle Application Support Gujrat Gramin Bank
CZbiz Solution Pvt Ltd
Baroda
01.2023 - 05.2025
- Conducted testing of software and systems to ensure quality and reliability.
HELPDESK SUPPORT EXECUTIVE PROJECT IN BOBRRB
ONWARD TECHNOLOGIES
MUMBAI
08.2022 - 12.2022
- Finacle application support level 1
- Monitored incoming calls and emails from customers; responded promptly as needed.
- Provided technical support to customers via phone, email and remote access tools.
- Collaborated with team members to develop strategies for improving overall customer satisfaction ratings.
- Coordinated with other departments to ensure timely resolution of customer complaints or requests.
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
OPERATION IN SBI Bank
CONCENTRIX PVT LTD
02.2022 - 09.2022
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
SENIOR TELECALLAR SBI CARD
BALAJI CAPITAL SERVICES AN ASSOCIATED OF SBI CARD
INDIABULLS MALL SAYAJIGUNJ
06.2021 - 09.2021
- OUTBOUND PROCEES IN COLLECTION
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
- Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
- Managed multiple tasks simultaneously while maintaining focus on each individual caller.
- Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
- Greeted customers warmly upon answering calls while introducing themselves and the company they represent.
- Handled inbound telephone calls from interested customers.
SENIOR TELECALER
EPIC VENTURES- AN ASSOCAITED OF HDFC BANK
AKOTA
03.2019 - 02.2021
- OUTBOUND CALLING PROCESS LIKE.SALES & COLLECTION
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Handled inbound telephone calls from interested customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
B.COM -
IGNOU-SAYAJI UNIVERSITY BARODA
Baroda12.2021
B.C.A -
Vikram University
MP12.2014
H.S.S.C. -
M.P BOARD
MP12.2010
S.S.C. -
NIOS SCHOOL UJJAN
Ujjain, MP12.2008
Deft Recovery Agent
Indian Institute of Finance
Vadodara Skills
- Microsoft Excel
- Formulas
- PIVOT
- Computer Knowledge
- System testing
- User support
- Customer service
- Remote assistance
- Problem solving
- Application maintenance
- Problem resolution
- Software knowledge
- Microsoft windows and office
- Service desk support
- Call management
Hobbies and Interests
Music
Languages
- English
- Hindi
- Gujarati
- Marathi
Personal Information
- Height: 5’3”
- Date of Birth: 04/21/90
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
English
Elementary
A2
Hindi
Beginner
A1
Marathi
Elementary
A2
Gujarati
Elementary
A2
Timeline
Appliction Support Executive Project in RRBBOB
Pyramid
06.2025 - Current
Finacle Application Support Gujrat Gramin Bank
CZbiz Solution Pvt Ltd
01.2023 - 05.2025
HELPDESK SUPPORT EXECUTIVE PROJECT IN BOBRRB
ONWARD TECHNOLOGIES
08.2022 - 12.2022
OPERATION IN SBI Bank
CONCENTRIX PVT LTD
02.2022 - 09.2022
SENIOR TELECALLAR SBI CARD
BALAJI CAPITAL SERVICES AN ASSOCIATED OF SBI CARD
06.2021 - 09.2021
SENIOR TELECALER
EPIC VENTURES- AN ASSOCAITED OF HDFC BANK
03.2019 - 02.2021
B.COM -
IGNOU-SAYAJI UNIVERSITY BARODA
B.C.A -
Vikram University
H.S.S.C. -
M.P BOARD
S.S.C. -
NIOS SCHOOL UJJAN
Deft Recovery Agent
Indian Institute of Finance