SANDHYA SORATHIYA
Ahmedabad
Summary
. Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience. Flexible hard worker ready to learn and contribute to team success.
Overview
2
2
years of professional experience
Work History
Service Manager
PRIME WEALTH CARE SOLUTIONS IMF PVT LTD.
Ahmedabad
09.2023 - Current
- I am handling claim underwriting work, as well as doing operational work like coordination with customers, policy log-in, and other services-related work.
- Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Responded to customer inquiries and problems to promote great service.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Participated in meetings with senior management team members regarding strategic initiatives for improving product offerings or increasing market share.
- Provided training sessions for staff members on topics such as evaluating customer risks or understanding regulatory requirements.
Finance Intern
PRITHVI PUMP PVT.LTD.
Rajkot
01.2023 - 02.2024
- Analyzed historical financial statements for trends or insights into the business operations.
- Participated in team meetings to discuss new ideas around finance process automation opportunities.
- Audited student files to confirm accuracy and completion according to defined guidelines.
Education
Bechlour of Business Administration(B.B.A) - Finance
Gujarat University
Gujarat 05-2024
MBA - Human Resources
Suresh Gyan Vihar Univercity
Skills
- MS office
- Claims processing
- Invoicing and billing
- Bank reconciliation
- Tally ERP 9
- Invoice balancing
- Account reconciliation
- Financial reporting
- Management accounting
- Accounts receivable
Accomplishments
- Employee of the Year, 2023-24 This award reflects my commitment to achieving results and making a positive impact within the company
Languages
Gujarati
First Language
Hindi
Advanced (C1)
C1
English
Beginner
A1
Affiliations
- Reading
- Singing
- Travelling
Timeline
Service Manager
PRIME WEALTH CARE SOLUTIONS IMF PVT LTD.
09.2023 - Current
Finance Intern
PRITHVI PUMP PVT.LTD.
01.2023 - 02.2024
Bechlour of Business Administration(B.B.A) - Finance
Gujarat University
MBA - Human Resources
Suresh Gyan Vihar Univercity
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