Sandhya Sujitkumar

Manager

Willis Towers Watson

Thane

10.2022 - Current

Lead a team of over 75 associates to ensure smooth flow of operations activities
Revamped and embedded new joiners training for the department to align with new target operating Model – 2023
Core member of A&S Segmentation project, which was to redesign the Operating model – 2022
Managed Client teams for all Line of Business within Accounting and Settlement department
Led Customer statement automation project which led to an efficiency of 4 FTE (2020), Auto reconciliation tool deployed aided in releasing 1 FTE
Spearheading process assessments with the internal OPEX team
Expertise in executing quality objectives in line with the parameters defined for the KPIs to enable the compliance as per company requirements and taking necessary control measures to minimize any deviations
Proficient in delivery Management with competent cross-functional skills ensuring completion within set parameters
Vast experience in developing procedures, service standards and operational policies, with a proven track record of planning & implementing effective control measures to reduce running costs
Analyzed customer feedback data to develop action plans for improving services offered.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Initiated new projects that resulted in increased productivity across all departments.
Conducted quality, timely performance feedback and performance appraisals.
Evaluated individual and team business performance and identified opportunities for improvement.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Ensured compliance with all applicable laws, regulations, industry standards.
Successfully transitioned one of the most challenging work transfer of over 5 FTE in 2016
UK visit exposure to understand the business and transitions in 2006,2012 and 2016

Similar Profiles

Ricardo Jr. Pastor MedinaRicardo Jr. Pastor Medina

Benefits Administrator at Towers Watson (now known as Willis Towers Watson)Benefits Administrator at Towers Watson (now known as Willis Towers Watson)