Sandhya Thanniru
hyderabad
Summary
Results-driven Customer Service professional with proven success in enhancing customer satisfaction and retention. Expertise in problem-solving and process improvement, leading to a 15% increase in first-contact resolution. Motivated technical support specialist with a strong background in customer service. Skilled in resolving complex issues and communicating effectively with customers. Committed to delivering high-quality support and driving continuous improvement in service processes.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
DAZN
hyderabad
04.2024 - Current
· Professional Summary
· Motivated and tech-savvy Customer Service and Technical Support professional with a background in Computer Science Engineering. Proven ability to resolve complex issues, enhance customer satisfaction, and contribute to continuous improvement.
Employment History
Technical Support
DAZN Software Private Limited
Sep 2024 – Present
- Promoted internally to Technical Support team.
- Managed streaming issues, escalated complex problems, and created incident reports.
- Ensured quick and high-quality issue resolution.
Customer Service Representative – Retentions Process
DAZN Software Private Limited
Feb 2024 – Present
- Specialized in retaining customers and reducing churn.
- Resolved 100+ daily inquiries with 95% satisfaction.
- Reduced resolution time by 20% using CRM tools.
- Suggested process changes leading to 15% improvement in first-contact resolution.
Education
Bachelor of Technology - Computer Science Engineering
Qis Institute of Technology(qis It)
IndiaSkills
- Customer retention
- Communication skills enhancement
- Leadership/communication skills
- Problem resolution
- Computer skills
Languages
Telugu
First Language
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Timeline
Customer Service Representative
DAZN
04.2024 - Current
Bachelor of Technology - Computer Science Engineering
Qis Institute of Technology(qis It)
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