Sandhyakali Biswas
Bangalore
Summary
Dynamic professional with a proven track record at A2A IIMTCS Pvt Ltd, excelling in sales strategy development and client relationship management. Successfully boosted customer satisfaction from 75% to 95% through innovative training initiatives and effective negotiation skills. Passionate about driving results and fostering teamwork to achieve organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Free Lancer Training Advisor and Consultant
Prodyge.org
Bangalore
12.2020 - Current
- Developed customized learning modules tailored to specific job roles and responsibilities.
- Developed and implemented innovative approaches to employee training initiatives.
- Identified potential resources for providing supplemental instruction when needed.
- Maintained records of all completed trainings as well as attendance logs of participants.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
Senior Business Development Manager
A2A IIMTCS Pvt Ltd
Bengaluru
05.2017 - 06.2020
- Company Overview: Training & Management Consulting Institute
- Successfully managed the budget assigned for quarterly projects, and achieved project goals successfully.
- Developed and implemented new marketing & sales plans and defined the strategy for up coming years.
- Reviewed constantly the customers feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 75% to 95%.
- Ensured that new clients will grow into a loyal customer base in a specialist niche market by implementing a new loyalty program.
- Motivate, mentor, guide and monitor sales team to achieve goals. Steer career development initiatives, efficient reporting mechanisms & relationship management.
- Training & Management Consulting Institute
- Assessed risk factors associated with proposed projects or investments.
- Conducted market research to identify industry trends and customer needs.
Business Development Manager
A2A IIMTCS Pvt Ltd
Bengaluru
06.2014 - 04.2017
- Company Overview: Training & Management Consulting Institute
- Improved the communication with the marketing department to better understand the complete position.
- Motivating the team members and channels partners through effective incentive plans.
- Gathering market and competitor's information and make sales strategies accordingly.
- Plan and achieve sales target, account penetration, customer satisfaction and retention.
- Training & Management Consulting Institute
Product Manager
Adept Technologies Pvt Ltd
03.2013 - 06.2014
- Generated reports detailing progress against goals set by executive team members.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Developed marketing strategies based on corporate objectives and market trends.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Prepared marketing campaign budgets with finance personnel.
- Communicated progress updates at regular intervals with senior leadership.
Senior AR Caller
Omega Healthcare Managements Services Pvt Ltd
07.2007 - 09.2010
- Assisted other AR Callers with inquiries or requests related to their assigned accounts.
- Calling the Health Insurance companies to get the claim status.
- Analyzing the accounts in the back end
- Participated in training sessions designed to improve job knowledge and performance.
- Collaborated with other departments when necessary to resolve issues related to delinquent accounts.
Customer Sales Representative
Artha Health Options Pvt Ltd
03.2006 - 07.2007
- Answered customer inquiries regarding product features, availability, and pricing.
- Negotiated prices and sales contracts.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Was able to achieve the weekly and monthly targets
Education
BSc -
University Of Calcutta
Kolkata07.1996
Skills
- SEO
- Public Speaking
- Negotiation
- Teamwork
- Decision Making
- Research & Strategy
- Emotional Intelligence
- Outbound Marketing
- Email Marketing
- Sales & Marketing
- Digital Marketing
- Retaining the existing client
- Customer support
- Client relationship management
- Sales strategy development
- Contract negotiation
Certification
Digital Marketing Certified Associate
Hobbies and Interests
- Travelling
- Music
- Fitness
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Bengali, Full Professional Proficiency
Honor Awards
- Sales Individual & Business Development Award, 2016, IES-A2A IIMTCS
- Excellence in Customer Partnering Award, 2014, IES-Adept Technologies Pvt Ltd
Timeline
Free Lancer Training Advisor and Consultant
Prodyge.org
12.2020 - Current
Senior Business Development Manager
A2A IIMTCS Pvt Ltd
05.2017 - 06.2020
Business Development Manager
A2A IIMTCS Pvt Ltd
06.2014 - 04.2017
Product Manager
Adept Technologies Pvt Ltd
03.2013 - 06.2014
Senior AR Caller
Omega Healthcare Managements Services Pvt Ltd
07.2007 - 09.2010
Customer Sales Representative
Artha Health Options Pvt Ltd
03.2006 - 07.2007
BSc -
University Of Calcutta