Adobe Photoshop
Sandip Chowdhury
Business Analyst
Ahmedabad
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Business Analyst
MAS Financial Services Limited
Ahmedabad
03.2021 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations in order to digitize the organization which will be useful for the company.
- Interacted with internal stakeholders to understand business needs and translate into requirements and project scope.
- Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Create training material for the new modules and give proper training to the users regarding how the new software works.
- Testing of the new Modules/Software before it goes live and available for all the users.
Senior Process Associate
Vodafone India Service Private Limited (VISPL)
Ahmedabad
08.2019 - 02.2021
- Worked as Acting Team Lead and Subject Matter Expert (SME)
- Met month-end reporting objectives and deadlines.
- Manage client’s query by troubleshooting and resolving their issue and maintaining daily KPI’s.
- Daily submission of all compiled data and reports of team on KPI standing to supervisor and clients.
- Responsible for managing team along with my supervisor and carry out daily team hurdles to achieve daily goals and MTD KPI’s.
- Process management NPS, SLA, AHT, Quality Adherence, Core Away, Breaks.
- Performance Management – Monitoring, Coaching and developing team members to help them achieve their NPS (Net Promoter Score), NBA (Next Best Action to get new business from existing clients), FCR (First Call Response Time), Transfer targets.
- Worked with analytical team as part of cross utilization of skills to get daily reports of process on daily, weekly and monthly basis.
Process Analyst
TATA Consultancy Services (TCS)
Gandhinagar
08.2015 - 08.2018
- Collect, organize and process data from client.
- Contact with client to ensure data’s accurate reasonable.
- Prepare the data with results of statistical analysis and insights for client review as per the format shared.
- To access Clients is by extracting and analyzing the data from their database and preparing presentations for giving meaningful insights and support them in their strategic branding, consumer, behavior and loyalty patterns with SWOT and root cause of analysis.
- Processing data through various tools to create reports and forwarded it to Clients end (foreign clients).
- Developing and maintained documents like training materials, process manuals, Quality Checks (QC)/audit manuals and ensuring deliverables are of appropriate quality standards and timeliness are met as per system.
- Maintaining the tracking systems of all the researched reports to create the monthly Billing for the foreign clients.
- Extra responsibilities of learning and development/training (web base training, Instructor Led Training) for the team comprise of 50 to 60 team members.
- Lead the safety team comprises of 80-90 members as a Safety champion to keep the Safety measurements during safety training.
Value Banker (Senior Officer)
ICICI Bank Limited
Surat
12.2013 - 08.2014
- Looking after Operations like NEFT/RTGS, Fund transfer, solving customers’ queries etc.
- Handle all customer issue, complaints and resolved in given time.
- Handling sales like; Savings and Current account opening, NRI account, Insurance, Auto Loan, Housing loan, Personal loan, Gold loan, Credit card etc.
- Daily submission of all operation to the Branch Manager with compiled data and other Reports.
Education
Bachelor of Science - Arts And Design
Manipal University
Bangalore 07.2009 - 07.2012
Post Graduation Diploma - Banking And Finance Operations
IFBI
Ahmedabad 08.2013 - 12.2013
Post Graduate Diploma - Banking Management
Times Pro
Ahmedabad 11.2014 - 06.2015
Post Graduation - Data Science
Fingertips
Ahmedabad 06.2022 - Current
Skills
Data analysis
Marketing research
Microsoft Office Suite (Excel, Power Point, Word)
SQL and databases (MySQL - Currently Learning)
Quality assurance
Web-based reporting tools while working in TCS
Adobe Photoshop
Accomplishments
- Got salary hike based on performance and as token of appreciation of my growth in short time of 06 months while working for my current organization.
- Awarded Star Performer from TCS for consistence growth in terms of knowledge of reports and automation of reports.
- Awarded Performance Linked Reward for maintaining accurate data and tracker for TCS.
- Awarded Service and Commitment Award for consecutive performance.
- Achieved a certificate of appreciation from Higher Management for regular contribution towards the safety of employees at TCS Gandhinagar.
- Ranked 04th amongst all the Value Banker/Operation officer in Surat region for highest in sales of CASA (Current Accounts and Savings Accounts) as well as Operations.
Software
My SQL (Currently Learning)
Tableau
Certification
LinkedIn Learning Certificate of Completion - Tableau for Data Scientists
Sketching, Watching Movies
Love to sketch in my free time. Can check my artworks on : https://srcsandipraja.blogspot.com/
A binge watcher who likes to watch movies/series online and theatre
Timeline
Post Graduation - Data Science
Fingertips
06.2022 - Current
LinkedIn Learning Certificate of Completion - Tableau for Data Scientists
06-2022
LinkedIn Learning Certificate of Completion - Agile Product Owner Role: Foundations
06-2022
Business Analyst
MAS Financial Services Limited
03.2021 - Current
Senior Process Associate
Vodafone India Service Private Limited (VISPL)
08.2019 - 02.2021
Process Analyst
TATA Consultancy Services (TCS)
08.2015 - 08.2018
Post Graduate Diploma - Banking Management
Times Pro
11.2014 - 06.2015
Value Banker (Senior Officer)
ICICI Bank Limited
12.2013 - 08.2014
Post Graduation Diploma - Banking And Finance Operations
IFBI
08.2013 - 12.2013
Bachelor of Science - Arts And Design
Manipal University
07.2009 - 07.2012