SANDIP DEORI

Customer-focused and empathetic support specialist with 8 years of experience in international voice and remote support environments. Adept at handling complex customer interactions, resolving disputes, and delivering high-quality service across email, chat, and call channels. Proven track record of exceeding CSAT and SLA targets through clear communication, active listening, and prompt decision-making. Skilled in using AI-powered tools to streamline workflows and enhance customer experience. Committed to continuous improvement and maintaining professionalism under pressure.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Supervised team of 12 staff members.
• Resolved product issue through consumer testing.

Music enthusiast with a preference for Blues and Soft Rock, drawing on music as a source of relaxation, creative thinking, and balance during moments of boredom, irritation, or joy.