Sandip Gorad
Summary
Dynamic retail leader with a proven track record at Indriya Jewellery, excelling in customer relationship management and team leadership. Recognized for enhancing product appeal and winning the NSO Launch Legend Award. Skilled in inventory control and fostering emotional intelligence, driving exceptional customer experiences and achieving sales targets.
Overview
3
3
Languages
17
17
years of professional experience
Work History
Store Manager
Indirya Jewellery
07.2024 - Current
- Managed luxury flagship store (17,000 sq. ft., team size 50+).
- Developed product mix strategies that enhanced the appeal of diamond, gold, and bridal jewellery collections.
- Coordinated with merchandising and VM teams to ensure successful premium launches.
- Oversaw inventory management, compliance adherence, and customer service excellence.
- Facilitated seamless interactions with high-value clients to enhance their experience.
- Achievement: Winner of NSO Launch Legend Award.
Supervisor
P.N. Gadgil Jewellers Ltd.
04.2023 - 07.2024
- Met B2C sales targets while ensuring compliance with government regulations.
- Cultivated franchise relations and implemented PR/BTL activities.
- Managed audits and aligned stock levels.
- Specialized in traditional Maharashtrian jewellery, hallmark gold, and bridal sets.
Store Manager
Carat Lane (Tanishq Partnership)
10.2021 - 04.2023
- Managed omni-channel retail operations (online-to-offline).
- Enhanced repeat customer rate and loyalty by implementing customer engagement initiatives.
- Achieved city-level conversion and revenue targets through targeted marketing strategies.
- Specialized in contemporary jewellery and old gold exchange to drive digital sales growth.
- Achievement: Star performer in multiple quarters.
Counter Head (P.E.R.)
SENCO GOLD & DIAMONDS
03.2021 - 10.2021
- Conducted SOP training, facilitating upselling and cross-selling opportunities.
- Enhanced customer loyalty through strategic jewellery offerings.
- Resolved customer inquiries, disputes, and orders to improve satisfaction.
- Led team training and bonding initiatives.
Customer Sales Executive
CROMA (Tata Enterprise)
12.2016 - 03.2021
- Supported product sales initiatives for electronics, appliances, and gadgets, enhancing customer engagement.
- Achieved status of star performer for three quarters, contributing to team success and enhancing company reputation.
- Managed billing and reporting processes to ensure accuracy and streamline daily operations.
Floor Manager
McDonald's India
01.2010 - 02.2012
- Managed shift operations and coordinated training squads to enhance service delivery.
- Advanced from trainee crew to floor manager, overseeing team growth and development.
- Achieved highest score in Carat Lane Champions League (Q1) and NPS (Q3), demonstrating commitment to customer satisfaction.
- Product focus: Quick service restaurant operations, customer service excellence.
Education
MBA - Operations & Supply Chain Management
Pune University
01-2023
B.A. - Geography
Pune University
01-2019
Skills
- Customer relationship management
- Retail Software
- Inventory Control
- Sales persuasion
- Change Management
- Time Management & Organization
- Leadership & Team Management
- Mental toughness
- Emotional intelligence
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Marathi
Native
Native
Awards
- 16 years of total retail experience, including 5 years in jewellery industry
- Indriya Launch Legends Winner - PMC April-2026
- Indriya Retail Gem Award Quarter -Sep-2025
- 9 Times Caratlane Champions League Winner CCL
- Net Promoter Score - Highest Score, Q3
- Star Performer, CROMA, 3 consecutive quarters
Declaration
- I hereby declare that all the information provided above is true, correct, and complete to the best of my knowledge and belief.
Timeline
Store Manager
Indirya Jewellery
07.2024 - Current
Supervisor
P.N. Gadgil Jewellers Ltd.
04.2023 - 07.2024
Store Manager
Carat Lane (Tanishq Partnership)
10.2021 - 04.2023
Counter Head (P.E.R.)
SENCO GOLD & DIAMONDS
03.2021 - 10.2021
Customer Sales Executive
CROMA (Tata Enterprise)
12.2016 - 03.2021
Floor Manager
McDonald's India
01.2010 - 02.2012
MBA - Operations & Supply Chain Management
Pune University
B.A. - Geography
Pune University