Work History
Summary
Overview
Education
Skills
Languages
Accomplishments
Timeline
Generic
Sandip Kalsekar

Sandip Kalsekar

Nashik

Work History

ENABLER

CALL HEALTH SERVICES PVT LTD, DELIVERY MANAGEMENT, NRI Medicals
Nashik
12.2010 - 08.2023
  • India’s First Pioneer process for
  • Day to day Mail communication, co-ordination with the Insurers ( HDFC Life, Max
  • Life, TATA AIA and Bajaj Life ) for all the new cases received and aligning the same to our vendor for medicals to be scheduled around the world
  • Proactively following up for the client’s medicals to be completed within the agreed
  • TAT
  • Responsible for handling all the second level escalations.
  • PROCESS -
  • Registration of new cases - Excel Sheet and HIS
  • Briefing Calls to be done to the clients via Ameyo dialler system
  • Case Status updation - Excel Sheet and HIS
  • Reports follow up with Vendor
  • Sharing timely updates to the Insurer
  • Managing KRA for
  • Actionable Pendency cases
  • Appointment Confirmed
  • WIP
  • Not Reachable / Not Contactable / No Show
  • Medical done reports awaited
  • Taking timely updates from Insurer for Non - Actionable cases like
  • Sales Intervention / Case Cancelled / Cost approval pending from /sales.

SENIOR EXECUTIVE

CONNECT AND HEAL PRIMARY CARE PVT LTD
MUMBAI
04.2021 - 12.2022
  • DEPARTMENT- CMP TEAM (VACCINATION, HOME / HOTEL ISOLATION AND
  • HOSPITALISATION)
  • Responsibilities included providing effective Concierge Services to Clients who had enrolled their parents for the Eldercare Program from Companies like (Qualcomm, Wipro, Google and NRI Retail Plans)
  • Maintaining day to day data of
  • Clients in Google Sheets and assigning Weekly, Monthly Doctor Consultations for all the Elders
  • Also was responsible to provide and assist with urgent hospitalization requests
  • Pan India like Oxygen concentrators, Emergency bed arrangements, ambulance requirement etc etc
  • Proven Asset Oriented Communication and Coordination with Managers, Doctors and Clients on a daily basis.

Restaurant Waiter

MSC Cruises
Civitavecchia
11.2019 - 06.2020
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • NOTE: WAS LAID OFF ON 1ST APRIL 2020 DUE TO COVID -19.

Restaurant Waiter

P&O Cruises
Southampton
11.2002 - 09.2018
  • Initial Responsibilities included setting up the mise-en-place for the designated
  • Work Station
  • Was Responsible for picking up food from the Galley and serving the same to the Guests
  • Other duties were to keep the work station clean and tidy at all times
  • Following the correct and effective Service Standards with a Positive Attitude helped me gradually, to achieve the position of a Waiter
  • Responsibilities as a Waiter included ensuring the effective Operations of the assigned WorkStation and Supervising my assigned Team Members
  • Main Duties were to Up-sellAlcoholic/Non Alcoholic Beverages, Mineral Water and suggest different types of Wines as per the Meal, trying to generate revenue for the company
  • Also ensured that correct / appropriate Food was picked up from the Galley, and the same served unto guest's plate within the given time
  • After 2 to 3 mins, a follow up or Courtesy check was done to make sure that Guest's were enjoying their Food
  • If Guest's didn't like the ordered food, Apologies would be given and food would be replaced with another alternative as per Guest's choice
  • Killing the issues at once, solving them and henceforth being sure and confident,that all the Guest's were completely happy n satisfied,were treated
  • Equally, handled Professionally and left the Restaurant on a Happy Positive Note
  • Guests were served a variety of food including Starters, Soups, Main courses
  • Desserts, Cheeses, Tea/Coffee etc and Drinks topped up regularly
  • Also Ensured that the Work Station was kept Neat and Clean as per the Company's standards
  • This role of a Waiter helped me in Developing my Skills and improved my knowledge about various types of Dietary Requirements, Complaint handling with a minimal Supervisory Support, mostly Self-Confident which helped me in delivering a great Guest satisfaction all the time, and this was reflected on all my appraisals
  • Also had the Opportunity to work as a Podium Host for a Freedom style Restaurant at Dinner time and Seat N Greet during Breakfast and Lunch

Restaurant Waiter

MSC Cruises
Genoa, Europe
01.2025 - 05.2025
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Checked guests' identification before serving alcoholic beverages.

TEAM MEMBER

PIZZA HUT
Mumbai
11.2000 - 10.2002
  • Responsibilites included an all rounder position, handling the front of the house operations plus Back of the house operations
  • Managing Seat N Greet during peak hours
  • At times handling the cash counter
  • Overseeing back end operations and handling end numbers of guest escalations
  • Was also well versed with ETE kitchen duties from dough making till Pizza baking etc etc.

CAPTAIN

HMATC DADAR CATERING COLLEGE
12.1998 - 12.1999
  • Responsibilities included managing the entire hotel operations like Restaurant
  • Supervision, Rooms Supervision
  • Reporting any day to day issues to the manager and seniors
  • Briefing the staff on a daily basis.

Summary

PERSONAL STATEMENT I am a Professional Team Leader, looking forward to advancing in my Hospitality Career. I Prefer working in a Busy, Challenging and Result Oriented Organization. I Possess Great Teamwork Skills. Have a Pleasing Personality, and have always worked Hard and Smart, to deliver exceptional Guest Service/ Customer Service and Satisfaction.

Overview

26
26
years of professional experience

Education

BACHELOR OF ARTS - Arts

MUMBAI HINDI UNIVERSITY
Pune
06.2008

Craftsmanship Course in Food & Beverage Service - HOTEL AND INSTITUTIONAL MANAGEMENT

CATERING COLLEGE
Mumbai
11.1998

Diploma in Hotel & Institutional Management -

YMCA International House
Mumbai
06.1997

DIPLOMA - TRAVEL, TOURISM AND TRANSPORTATION

DAVAR’S COLLEGE OF COMMERCE
03.1996

HIGHER SECONDARY EDUCATION (12TH) -

ROYAL JUNIOR COLLEGE
10.1995

SECONDARY SCHOOL CERTIFICATE (10TH) -

ST MARY'S SCHOOL
03.1993

Skills

  • Experienced Team Leader
  • Trainer for new colleagues
  • Supervisory, Analytical Skills
  • Strong and effective Communication Skills

Languages

English
First Language
English
Advanced
C1
Hindi
Upper Intermediate
B2
Marathi
Advanced
C1

Accomplishments

  • Consistently maintained high customer satisfaction ratings.

Timeline

Restaurant Waiter

MSC Cruises
01.2025 - 05.2025

SENIOR EXECUTIVE

CONNECT AND HEAL PRIMARY CARE PVT LTD
04.2021 - 12.2022

Restaurant Waiter

MSC Cruises
11.2019 - 06.2020

ENABLER

CALL HEALTH SERVICES PVT LTD, DELIVERY MANAGEMENT, NRI Medicals
12.2010 - 08.2023

Restaurant Waiter

P&O Cruises
11.2002 - 09.2018

TEAM MEMBER

PIZZA HUT
11.2000 - 10.2002

CAPTAIN

HMATC DADAR CATERING COLLEGE
12.1998 - 12.1999

BACHELOR OF ARTS - Arts

MUMBAI HINDI UNIVERSITY

Craftsmanship Course in Food & Beverage Service - HOTEL AND INSTITUTIONAL MANAGEMENT

CATERING COLLEGE

Diploma in Hotel & Institutional Management -

YMCA International House

DIPLOMA - TRAVEL, TOURISM AND TRANSPORTATION

DAVAR’S COLLEGE OF COMMERCE

HIGHER SECONDARY EDUCATION (12TH) -

ROYAL JUNIOR COLLEGE

SECONDARY SCHOOL CERTIFICATE (10TH) -

ST MARY'S SCHOOL

Similar Profiles

CREATE PROFILE
Sandip Kalsekar