Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Work Availability
Timeline
AccountManager
Sandip Kar

Sandip Kar

Global Technical Support Manager
Pune

Summary

Highly skilled engineer with combination of both Product and Project experience having expertise of many BIM applications and delivering many EPC projects have truly positioned and define my current role , Global Technical support Manager managing a team of engineers to deliver best in class product support with technical solutions on time with full customer satisfaction. Proven leader in managing technical team, cross functional collaborations, operations, maintenance and support of complex systems. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Global Technical Support Manager

Bentley Systems
Pune
09.2017 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Regular reviewing of Support Queue to ensure timely delivery of technical solution to issues.
  • Maintaining the Response and Resolution Service Level Objectives (SLO) target.
  • Continuous collaboration with team members to achieve target results.
  • Sending weekly performance report card.
  • Projecting and assigning goals for individuals.
  • Cross vertical product collaboration and communication.
  • Close communication with Product team to prioritize the user Defects and Enhancements.
  • Engaging team in All hands and Defects/Enhancements testing.
  • Quarterly product update to Product team from user prospective.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Managing team , hiring, training and professional growth of employees.
  • Developed team communications and information for meetings.
  • Prepared variety of different written communications, reports and documents.

Design Consultant Structural

Bechtel India Pvt. Ltd.
Gurugram
10.2016 - 11.2017
  • Collaborated with team members to achieve target results.
  • Distributing the project task within team members to maintain the balance of work and to get timely project completion.
  • Train colleagues to develop them expert in using the application.
  • Create deliverable documents and reports.
  • Reviewing the project delivery package to ensure the correctness of the project.
  • Collaborating with clients to ensure all the points are carried out in the project.
  • Maintaining team time schedule and performance.


Assistant Manager

L&T MHI Boiler Pvt. Ltd.
Faridabad
12.2009 - 11.2016
  • Coordinating with various departments for streamlining the process and facilitate the smooth running of the team.
  • Reviewing and incorporating the clashes and discrepancies with other equipments and pipings found by comparing in layout model
  • Checking of complete model and steel connections as per design and incorporation in the model.
  • Incorporation of changes in the model according to changes in layout
  • Preparation of Project deliverable documents and reports.
  • Project package shipment.

Project Manager

Holtec Consulting Pvt. Ltd.
Gurugram
08.2006 - 04.2009
  • Modelling of multi-storey building in Tekla Structurel and Auto Cad.
  • Preparation of Erection Drawings and Fabrication Drawings.
  • Preparation of reports such as Material list for material purchasing, Bolt list, Assembly Part List for the easy aid of erection and control of fabrication.

Education

Bachelors of Engineering - Mechanical Engineering

National Institute of Technology Agartala
Agartala, Tripura
04.1999 - 06.2003

Skills

Technical Support Management

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Accomplishments

  • Introduced and implemented ProConcrete within AECOM, UK by delivering continuous support and training.
  • Delivered series of virtual Webinar to global users to showcase the overview of product resulted new license purchase.
  • Increased product usage by 60%
  • Continuous collaboration and helped product team to enhance the product and enrich the product features.
  • Delivered many trainings to Enterprise Accounts like AECOM, ARC Australia, KGS Group, Keweit Construction, IOWA DOT etc.
  • Received STAR award for providing best in class support and services to users.

Software

Tekla Structures

MicroStation

ProStructures

OpenBuilding Designer

AutoCAD

Certification

Bentley Accredited MicroStation User

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bentley Accredited ProjectWise Administrator training

12-2022

Bentley Accredited MicroStation Professional

12-2021

Bentley Accredited MicroStation User

07-2019

Global Technical Support Manager

Bentley Systems
09.2017 - Current

Design Consultant Structural

Bechtel India Pvt. Ltd.
10.2016 - 11.2017

Assistant Manager

L&T MHI Boiler Pvt. Ltd.
12.2009 - 11.2016

Project Manager

Holtec Consulting Pvt. Ltd.
08.2006 - 04.2009

Bachelors of Engineering - Mechanical Engineering

National Institute of Technology Agartala
04.1999 - 06.2003

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Sandip KarGlobal Technical Support Manager