SANDIP MANDAL
Kalyani
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
30
30
years of professional experience
1
1
Language
Work History
Senior Operations Manager
RSV Hospital Private Limited
08.2016 - Current
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Enhanced patient satisfaction with the implementation of effective communication channels and timely resolution of issues.
Chief Operating Officer
Benoy Choudhury Memorial Hospital
11.2015 - 07.2016
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback, fostering a culture of continuous learning and development within the organization.
Head of Operations and Administration
HLG Memorial Hospital Pvt. Ltd.
02.2013 - 10.2015
- Increased patient satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Managed crisis situations effectively by developing response plans in advance.
Senior Manager Operation & Administration
Majumder Millennium Nursing Home
05.2010 - 01.2013
- Implemented and developed operational standards, policies and procedures.
Facility Manager
Ibrahim Iqbal Memorial Hospital
02.2008 - 04.2010
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes and standards.
Asst. F&B Manager
Westbank Hospital
04.2007 - 12.2007
- Increased patient satisfaction by implementing innovative food and beverage service techniques.
- Managed financial aspects of F&B operations, including budgeting, forecasting, and revenue analysis.
- Oversaw special events planning, ensuring seamless execution of catering services and customized menus for patient needs.
Asst. Manager (Kitchen)
Kothari Medical Centre
07.1997 - 03.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved patient satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized kitchen environment to enhance the customer experience.
Senior Supervisor (F&B and Front Office)
Peerless Resort
03.1996 - 06.1997
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
- Assessed problems and conflicts and resolved independently.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
Education
Diploma - Hotel Management, Catering Technology & Applied Nutrition
07-1994
Completed Diploma in Hotel Management, Catering Technology & Applied Nutrition from IAM Kolkata.
No Degree - Commerce
04.2001 -
Passed Class XII under W. B. C. H.S. E.
Class X -
06-1985
Passed Class X under W.B.B.S.E.
Skills
Operations management
Employee coaching
Business planning
Forecasting
Interests
HOBBIES – Reading Journals
Timeline
Senior Operations Manager - RSV Hospital Private Limited
08.2016 - Current
Chief Operating Officer - Benoy Choudhury Memorial Hospital
11.2015 - 07.2016
Head of Operations and Administration - HLG Memorial Hospital Pvt. Ltd.
02.2013 - 10.2015
Senior Manager Operation & Administration - Majumder Millennium Nursing Home
05.2010 - 01.2013
Facility Manager - Ibrahim Iqbal Memorial Hospital
02.2008 - 04.2010
Asst. F&B Manager - Westbank Hospital
04.2007 - 12.2007
City College (W. B. C. H.S. E.) - No Degree, Commerce
04.2001 -
Asst. Manager (Kitchen) - Kothari Medical Centre
07.1997 - 03.2007
Senior Supervisor (F&B and Front Office) - Peerless Resort
03.1996 - 06.1997
Institute of Advanced Management - Diploma, Hotel Management, Catering Technology & Applied Nutrition
Laban Hrad Vidyapith - Class X,