Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
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Sandip Marathe

Sandip Marathe

System Support Engineer
Pune

Summary

Astute Systems Engineer offers dynamic, diverse skillset installing and managing computer systems. Over 8 career years, worked with dedicated technical teams to optimize organizational output. Self-motivated professional quickly masters new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Systems Engineer

BMC software
Pune
01.2022 - Current
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Completed software updates and assessed security patches for optimized computer use.
  • Designed tailored disaster recovery solutions to maintain uptime.
  • Implemented networking and server changes to meet client budgets and needs.
  • Assisted employees with resolving network problems at remote locations.

Support Analyst

Allscripts
Pune
11.2017 - 12.2021
  • Supported users with software, hardware and network issues.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Created user accounts and managed access control.
  • Answered customer support inquiries via ServiceNow ticket tracking platform.
  • Troubleshot hardware, software and network issues to identify and rectify discrepancies.
  • Deployed software and hardware updates and patches to increase speed and performance.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

Support Analyst

Transperfect Solutions pvt LTD
Pune
10.2016 - 10.2017
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Process Analyst

SopraSteria India pvt ltd
Pune
07.2015 - 09.2016
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.

Education

Master of Science - Physics

Symbiosys Institute of Technology
Pune
07.2013 - 04.2015

Bachelor of Science - Physics

North Maharashtra University
Shirpur
06.2006 - 11.2012

Skills

Technical Analysis

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Accomplishments

  • Collaborated with L2 /L3 tam in the transition of 500+ VMs from Azure to Citrix.
  • Awarded with the SPOT award for excellence in user experience.

Software

VMWare Vsphere

Azure

Citrix

Windows server

Networking

Certification

Microsoft Azure Fundamentals

Interests

Reading

Poetry

Cooking

Timeline

Systems Engineer

BMC software
01.2022 - Current

Microsoft Azure Fundamentals

10-2021

Microsoft technology associate windows operating system fundamentals

12-2020

Support Analyst

Allscripts
11.2017 - 12.2021

Support Analyst

Transperfect Solutions pvt LTD
10.2016 - 10.2017

Process Analyst

SopraSteria India pvt ltd
07.2015 - 09.2016

Master of Science - Physics

Symbiosys Institute of Technology
07.2013 - 04.2015

Bachelor of Science - Physics

North Maharashtra University
06.2006 - 11.2012

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Sandip MaratheSystem Support Engineer