CSA
TECH MAHINDRA
Kolkata
10.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Increased sales through effective product recommendations and upselling techniques.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.