Sandip Patil
Pune
Summary
Operations Manager with 14 years of experience in insurance back-office operations, including 9 years of team management across various international clients. Provided guidance and mentorship to team members, enhancing their performance through targeted coaching and feedback. Managed recruitment processes, evaluated candidates, and monitored team performance metrics to identify areas for improvement. Drove operational efficiency by analyzing data and implementing process improvement initiatives while ensuring effective stakeholder management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Exl Service Ltd
Pune
08.2010 - Current
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Managed and analyzed team performance metrics to drive operational efficiency, metrics reporting
- Effective stake holder management, active participation in weekly performance discussions with onshore engagement managers
- Capacity planning through analysing historical data, OT requirements, approvals, buffer management
- Operational risks and preparation of BCP
- Drive process improvement projects
- Learning and development of teams
- Mid year / final year performance reviews as per bell curve
Education
LOMA 280/281 - Principle of Insurance
LOMA
Pune03-2012
Bachelor of Arts - Arts
Shivaji University Kolhapur, Maharashtra
Maharashtra 04-2007
AINS - Insurance And Risk Management
The Institute
DelhiSkills
- Team building
- Employee training
- Performance management
- Data analysis
- Process improvement
- Stakeholder management
- Capacity planning
- Operational risk management
- Goal setting
- Conflict resolution
- Effective communication
- Time management
- Coaching and mentoring
- Orientation and training
- Employee engagement
Languages
English
First Language
English
Advanced (C1)
C1
Certification
- Green Belt Certified
Accomplishments
- Trailblazer annual award for 2024
Timeline
Assistant Manager
Exl Service Ltd
08.2010 - Current
LOMA 280/281 - Principle of Insurance
LOMA
Bachelor of Arts - Arts
Shivaji University Kolhapur, Maharashtra
AINS - Insurance And Risk Management
The Institute