AWS Solution Architect
Sandip Pipare
Customer support engineer
Chandrapur,Maharashtra
Summary
- Overall 3+ years of experience in client support executive in all three channels (voice, chat and email).
- To work with an organization for value additional to a company and to personal growth and development.
- Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
- Extensive knowledge of computer hardware and software and techniques to troubleshoot the issue.
- Worked in all three channels (Voice, Chat and Email) for international clients.
Overview
9
9
years of professional experience
20
20
years of post-secondary education
3
3
Languages
Work History
Customer Support Engineer
Ascendion Engineering Pvt. Ltd.
PUNE
10.2024 - Current
- Company Overview: Formerly known as Collabera Digital
- Formerly known as Collabera Digital
- (Australian/New Zealand Process)
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards by using Salesforce application tool for New Zealand and Australian customers (Email process).
- Currently working as Quality Analyst on client request.
Customer Care Executive
Vodafone Intelligent Solutions
07.2023 - 07.2024
- WFH
- (U.K. process)
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
Customer Care Executive
Teleperformance
Indore
07.2018 - 12.2018
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Worked for U.K and Europe customers.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
- Increased customer satisfaction, implementing feedback mechanisms for continuous service improvement.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Representative
Motif India Infotech Private Limited
Ahmedabad
10.2016 - 07.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Worked for U.S based E-commerce website to generate the coupon codes.
- Worked for largest tours and travelling client
Education
Master of Arts - Economics
Gondwana university
Bachelor of Arts - undefined
NASHIK University
Diploma - Information Technology
Chandrapur Polytechnic, Chandrapur
Chandrapur 04.2001 -
Intermediate - undefined
Nashik University
S.S.C - undefined
JUBILEE HIGH SCHOOL
CHANDRAPUR, M.S.Skills
Technical Support (Voice, Chat, Email)
undefinedPersonal Information
- Father's Name: Namdeo Pipare
- Date of Birth: 04/30/91
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Interests
CLM(Agiloft)
DevOps
Timeline
Customer Support Engineer
Ascendion Engineering Pvt. Ltd.
10.2024 - Current
Customer Care Executive
Vodafone Intelligent Solutions
07.2023 - 07.2024
Customer Care Executive
Teleperformance
07.2018 - 12.2018
Customer Service Representative
Motif India Infotech Private Limited
10.2016 - 07.2017
Diploma - Information Technology
Chandrapur Polytechnic, Chandrapur
04.2001 -
Bachelor of Arts - undefined
NASHIK University
Intermediate - undefined
Nashik University
S.S.C - undefined
JUBILEE HIGH SCHOOL
Master of Arts - Economics
Gondwana university
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