Sandip Roy
Bangalore
Summary
Accomplished Operations Leader with a proven track record at Oracle India PVT Ltd, excelling in business performance management and talent development. Spearheaded the seamless transition of Cerner to Oracle Health, enhancing operational efficiency and customer satisfaction. Skilled in innovation management and fostering team growth, consistently achieving and surpassing organizational goals.
Overview
18
18
years of professional experience
Work History
Sr Manager Operations
Oracle India PVT Ltd
Bangalore
07.2020 - Current
- Managed transition of Cerner to Oracle Health.
- Implemented global transition from GSI to Fusion successfully.
- Managed DSO through reduction of aging and bad debts.
- Timely updates to GPO, escalate critical issues, and collaborate on solutions: incidents, bug tracking, DFix, enhancements, and reporting to improve the Cloud process.
- Reduce cycle time and improve efficiency in the U.S., and move globally with representation from all SSCs.
- Maximized customer satisfaction through staff skill and knowledge development.
- Resource planning and management.
- Ensure the SLA is maintained for the process, along with the target.
- Improvise the process by implementing the process workflow as per the requirements.
- Conduct a business review with the stakeholder to discuss the current and future health of the process.
- Migrated the process from the acquired company and ensure the policy of the Oracle is enforced by overwriting the acquired policy
- Creating a backup plan to mitigate any kind of challenges
- Automating the process by liaising with the MIS to ensure minimal manual work
- Partnering with the stakeholder to ensure it gear up the process smoothly
- Optimum utilization of the resources and reducing the risk factor
- Promoting teamwork and upskilling the talent by analyzing through observations
- Transition of the LAD collections team from the US to India
Operation Manager Collections
Oracle India PVT Ltd
Bangalore
09.2016 - 06.2020
- Manages credit and collections activities to include the timely cash collection of customer accounts for Cloud
- Manage the process of 30+ people through 3 frontline AM/DMs
- Conduct business review with the front line manager to check the health of the process
- Manages credit and collections activities to include the timely cash collection of customer accounts, minimizing bad debts, and ensuring contract compliance and/or recommending legal action
- Directs the activities of the credit and collections support staff to meet company objectives
- Supervises professional staff
- Responsible for managing the activities of credit approval and credit collection
- Develops, implements, and maintains systems, procedures, and policies to enhance the credit and collections process
- Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collections procedures
- Setting and Assigning the Goal for the processes by aligning with the organization's goal
- Conduct quarterly and yearly appraisals of the team
Deputy Manager & Assistant Manager
Oracle India PVT Ltd
Bangalore
08.2013 - 08.2016
- Done a transition of Responses cloud collections process from the US to India
- The transition has been done on OFSS for India Collections
- Managing all the Hr transactions of the direct reports including their performance and Appraisal
- Manages credit and collections activities to include the timely cash collection of customer accounts, minimizing bad debts, and ensuring contract compliance and/or recommending legal action
- Directs the activities of the credit and collections support staff to meet company objectives
- Supervises professional staff
- Responsible for managing the activities of credit approval and credit collection
- Develops, implements, and maintains systems, procedures, and policies to enhance the credit and collections process
- Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collections procedures
- Creates and/or analyzes monthly reports
- Coordinates the daily activities of a workgroup, setting priorities to ensure task completion
- Provides technical/functional leadership as well as first-line supervision
- Interacts daily with staff and/or functional peer groups in the presentation of information
- Demonstrated ability to motivate others
- Strong written, verbal, and interpersonal skills
- Experience working with customers and sales staff
- Attention to detail
Sr. Collection Analyst
Oracle India PVT Ltd
Bangalore
05.2010 - 07.2013
- Preparing Presentations and performing Variance Analysis for the Weekly and Monthly reviews with Top Management
- Preparing various reports and presentations in Ms
- Excel and PowerPoint
- Documenting Errors, resolving them in the New Advanced Collection Module Application, and reporting to the Client
- Checking the Creditworthiness of the customer based on various reports
- A precise knowledge of all invoices within their territory and make sure they are been followed up weekly
- Monitor and Document all inappropriate sales tactics and incorrect billing issues
- Control the aging of invoices between 31-60+ buckets and work with sales and customers in resolving it
- Worked on a particular Team portfolio, which consists of around 200 customers
- The grooming of new joiner help them to understand the process
- Controlling the team in terms of process and completely responsible to achieve the team target in terms of cash
- Finding out the resolution of the issue, taking care of internal escalation and external the team
- Preparing the team data and analyzing the report and sharing (explaining) with the team member
- Controls the team in terms of process updates and process knowledge
- Handle top fifty customers of Oracle (Bank of America, Verizon, JPMC, Dell, IBM)
Collections Analyst
Oracle India PVT Ltd
Bangalore
10.2008 - 04.2010
- Managed the given portfolio efficiently
- Ensured that the customer queries are handled and addressed on time
- Worked on improving on the feedback provided by the immediate supervisor religiously
Senior Customer Care Officer
Convergys India Ltd
Bangalore
01.2007 - 09.2008
- Worked, as a senior customer care officer from Jan 2007 to Sep 2008, the process was MSNUA
- Billing and the technical department of MSN dial up the connection
- The client is Microsoft
- We support U.S
- Customers
- Mentoring the newly hired agents
- Grooming the new agents
- Supporting the production floor
Education
MBA - Finance
Sikkim Manipal University
B.Com -
City College
KolkataHigher Secondary -
City College
I.C.S.E -
Ling Liang High School
DelhiSkills
- Reporting oversight
- Business performance management
- Resource allocation
- Talent development
- Budget oversight
- Innovation management
- Operations management
Awards
- Best team leader (Oracle) for April 2014
- Received 11 awards on different criteria
- Star of the month August 2007 (Convergys)
- QACE winner of the quarter - July, August, and September 2007
Languages
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 02/28/81
- Gender: Male
- Marital Status: Married
Timeline
Sr Manager Operations
Oracle India PVT Ltd
07.2020 - Current
Operation Manager Collections
Oracle India PVT Ltd
09.2016 - 06.2020
Deputy Manager & Assistant Manager
Oracle India PVT Ltd
08.2013 - 08.2016
Sr. Collection Analyst
Oracle India PVT Ltd
05.2010 - 07.2013
Collections Analyst
Oracle India PVT Ltd
10.2008 - 04.2010
Senior Customer Care Officer
Convergys India Ltd
01.2007 - 09.2008
MBA - Finance
Sikkim Manipal University
B.Com -
City College
Higher Secondary -
City College
I.C.S.E -
Ling Liang High School
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