Sandip Singh
New Delhi
Summary
Interested in being a part of your organization as an Operation Manager with extensive knowledge of process optimization and where my creativity, skills and experience can help in learning and growing the company and am also looking to enhance my learning, grow my skills and experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Area Manager- Operations
GoKhana-Tobox Venture Pvt. Ltd
12.2022 - Current
- Lead and manage the daily operations of a large food court, including staff scheduling, training, and development
- Develop and implement operational strategies and policies to improve efficiency and customer service
- Analyze budgeting and cost containment initiatives to ensure profitability and sustainability of operations
- Create and execute marketing plans to drive sales and attract new customers
- Monitor customer feedback and implement improvements to enhance customer satisfaction
- Collaborate with vendors to negotiate pricing and secure cost-effective deals
- Managing and Handling the Corporate Food courts of Gurgaon- NCR
- Vendor Management, Vendor Onboarding
- Communicating SOP's to the team for process implementation
- Liaisoning with Building Management
- Helping the team for smooth operations of food courts.
Associate
UNITEDLEX BPO PVT. LTD.
12.2021 - 12.2022
- Working with Global Litigation Services Team as a Document Reviewer in Incident Response for Data Breach Process
- Worked on Relativity Tool
- Worked On projects: 1
- Beazley, 2
- Charles River Associate (CRA), 3
- Ankura.
Operation Manager
KWALS Hospitality OPC Pvt. Ltd.
06.2015 - 09.2021
- Overseeing the daily operations of the food court
- Ensured the timely and accurate completion of all administrative tasks
- Vendor management and kiosk leasing
- To operate and maintain food courts of a location of Gurgaon DLF Cyber City all store sale data & daily reports, etc which is to be send to Head Office
- Briefing of team which includes: communicating SOP's, shortfalls, target budget, customer handling, store hygiene, grooming, punctuality, etc
- Repair and maintenance of food courts, fillings (bills/expense sheet/EDC receipts etc)
- Hiring of staff and providing on job training
- Developed and implemented operational strategies to improve customer service and increase sales
- Monitored customer feedback and implemented improvements to enhance customer satisfaction.
Education
P.G. Diploma in Development Communication -
Jamia Milia University, AJK Mass Communication and research centre, New Delhi
11.2010
Bachelor of journalism -
MCRPV University, Bhopal
10.2007
MBA (Operations Management) -
Jaipur National University, Jaipur, Rajasthan
Skills
- Leading Team
- Communication skills
- Strategic planning
- Process improvements
- Staffing & Scheduling
- Planning & Organizational
- Problem Solving & Decision Making
- Team building
- System implementation
- Procedure development
Certification
- Auditing for FSSAI Checklist - Food Safety Works
- Licensing and Labelling Requirements for Prepared Foods - Food Safety Works
- Security Awareness Graduate - Choose to be a Wizer
- Customer Handling- Food Safety Works
- Auditing for FSSAI Checklist- Food Safety Works
- FOSTAC
Area Of Expertise
- Vendor Management
- Client Relations
- Operations
- MIS & Analysis
- Proficient in using independent decision-making skills and sound judgment to positively impact company success
Personal Information
- Date of Birth: 08/13/89
- Nationality: Indian
- Marital Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsFlexible work hoursPersonal development programsTimeline
Area Manager- Operations
GoKhana-Tobox Venture Pvt. Ltd
12.2022 - Current
Associate
UNITEDLEX BPO PVT. LTD.
12.2021 - 12.2022
Operation Manager
KWALS Hospitality OPC Pvt. Ltd.
06.2015 - 09.2021
P.G. Diploma in Development Communication -
Jamia Milia University, AJK Mass Communication and research centre, New Delhi
Bachelor of journalism -
MCRPV University, Bhopal
MBA (Operations Management) -
Jaipur National University, Jaipur, Rajasthan
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