Sandip Suke
Hospitality
Pune,MH
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
13
13
years of professional experience
Work History
Assistant Front Office Manager
Della Resorts
01.2025 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created quarterly company employee appreciation outings to reinforce employee-centric environment.
- Coached employees through day-to-day work and complex problems.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Created training modules in partnership with HR for new hires.
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
Reservation Manager
Atmantan Wellness Resort
10.2023 - Current
- - Oversee daily operations of the reservation department, ensuring efficient workflows.
- - Implement and maintain reservation software systems to streamline processes.
- - Train and mentor reservation staff to enhance service quality and team performance.
- - Develop and analyze reports on occupancy rates, cancellations, and revenue trends for strategic planning.
- - Work closely with the marketing team to promote special packages and seasonal offers.
- - Ensure compliance with hotel policies and procedures regarding guest reservations.
- - Provide personalized service to guests, including pre-arrival arrangements and special requests.
- - Address and resolve guest complaints and concerns regarding reservations or experiences.
- - Collaborate with the wellness team to optimize treatment and activity scheduling for guests.
- - Act as a liaison between the reservations team and other departments, ensuring effective communication.
- - Participate in regular strategy meetings to propose improvements for guest experience and operational efficiency.
Duty Manager
Sayaji Hotel Ltd.
07.2022 - 10.2023
- - Supervise daily hotel operations to ensure efficiency and guest satisfaction.
- - Address guest inquiries, complaints, and special requests to provide exceptional customer service.
- - Assist in managing room inventory and pricing strategies in collaboration with the revenue management team.
- - Handle emergency situations and make decisions to resolve issues promptly.
- - Manage staff scheduling to ensure adequate coverage across all hotel departments.
Front Office In-charge
Marukab Plaza
01.2022 - 07.2022
- - Lead, train, and develop the front office team, ensuring they maintain high service standards.
- - Manage room reservations and ensure accurate fulfillment of booking requests, confirming availability and rates.
- - Prepare daily reports on occupancy rates, revenue, and guest feedback for management review.
- - Manage inventory for front office supplies and ensure all necessary materials are stocked and organized.
- - Promote and maintain awareness of local culture and customs, enriching the guest experience in the Maldives.
Assistant Front Office Manager
Hotel Temple Tree
11.2020 - 10.2021
- - Ensure a high level of guest satisfaction by overseeing customer service, addressing concerns, and responding to feedback.
- - Recruit, train, and supervise front office staff, fostering a positive work environment and encouraging professional development.
- - Prepare daily performance reports, analyzing data on occupancy, revenue, and guest satisfaction for management review.
Duty Manager
Double Tree By Hilton
01.2019 - 04.2020
- - Address guest inquiries, concerns, and complaints efficiently to enhance satisfaction and ensure a positive experience.
- - Monitor day-to-day operations across various departments, ensuring seamless coordination and communication.
- - Ensure accuracy in billing, cash handling, and payment processing during shifts, adhering to financial policies.
- - Uphold Hilton’s brand standards in all interactions, reinforcing the hotel’s commitment to exceptional service.
Front Office Executive
Hilton Shillim Estate Retreat & Spa
10.2017 - 01.2019
- - Handle reservations through various channels, including phone, email, and online platforms, ensuring accuracy and clarity.
- - Address guest inquiries, requests, and complaints in a professional manner, striving to exceed expectations and enhance satisfaction.
- - Offer information about the resort’s amenities, services, events, and local attractions, helping guests make informed decisions.
- - Allocate rooms based on guest preferences and reservations, ensuring that special requests are fulfilled whenever possible.
- - Maintain accurate guest profiles and preferences in the property management system for personalized service.
- - Manage special requests such as room upgrades, transportation arrangements, and reservations for dining or activities.
- - Ensure all guest information and transactions are recorded accurately in the system for future reference and audits.
- - Educate guests about hotel policies and procedures, ensuring compliance while maintaining a positive rapport.
- - Encourage guests to provide feedback on their experiences for continuous improvement of services.
Front Office Executive
Aamby Valley City
12.2016 - 10.2017
- - Handle reservations through various channels, including phone, email, and online platforms, ensuring accuracy and clarity.
- - Allocate rooms based on guest preferences and reservations, ensuring that special requests are fulfilled whenever possible.
- - Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met.
- - Prepare and oversee the front desk area and related documentation and reports to ensure readiness for incoming guests.
- - Address emergencies or issues promptly and effectively, including any health or safety concerns.
- - Work collaboratively with colleagues in the front office and other departments to deliver a cohesive guest experience.
Guest Service Agent
Hilton Shillim Estate Retreat & Spa
06.2013 - 06.2016
- - Greet guests warmly upon arrival and provide a friendly, professional first impression of the resort.
- - Efficiently manage the check-in and check-out processes, ensuring accurate and timely handling of guest information and reservations.
- - Share information about the resort’s amenities, activities, events, and nearby attractions to enhance the guest experience.
- - Foster positive relationships with guests, encouraging feedback and engagement to improve service quality.
- - Work closely with other team members, sharing necessary information to ensure efficient operations and an exceptional guest experience.
- - Maintain a clean, organized front desk environment, ensuring all materials and resources are readily available.
Education
Bachelor of Science - Hotel & Tourism Management
Institute Of Hotel & Tourism Management
Aurangabad01.2012
Skills
- 1 Attention to Detail
- 2 Strong Communication Skills
- 3 Problem-Solving Abilities
- 4 Technological Proficiency
- 5 Leadership
- 6 Adaptability
- 7 Sales Skills
- Revenue management
Languages
English
Hindi
Marathi
Interest
Music
Awards
- Nominated as Employee Month for several times., - Nominated for Hilton CEO Light & Warmth Hospitality Award for the year of 2013 & 2014.
Disclaimer
Sandip Suke
Other Info
linkedin.com/in/sandip-suke-a7b86052?utm_source=share&utm
Timeline
Assistant Front Office Manager
Della Resorts
01.2025 - Current
Reservation Manager
Atmantan Wellness Resort
10.2023 - Current
Duty Manager
Sayaji Hotel Ltd.
07.2022 - 10.2023
Front Office In-charge
Marukab Plaza
01.2022 - 07.2022
Assistant Front Office Manager
Hotel Temple Tree
11.2020 - 10.2021
Duty Manager
Double Tree By Hilton
01.2019 - 04.2020
Front Office Executive
Hilton Shillim Estate Retreat & Spa
10.2017 - 01.2019
Front Office Executive
Aamby Valley City
12.2016 - 10.2017
Guest Service Agent
Hilton Shillim Estate Retreat & Spa
06.2013 - 06.2016
Bachelor of Science - Hotel & Tourism Management
Institute Of Hotel & Tourism Management