Shreyan Sengupta
Bangalore
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Associate chat support
Tesco
Bangalore
08.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer support Specialist
Intouch CX
Bangalore
02.2023 - 08.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Generated the highest revenue and managed a complex customer account.
- Maintained a retention rate of 5%.
- account management and social media management
Senior consultant Customer support
Intouch CX
Bangalore
03.2022 - 02.2023
- Conducted training sessions to improve team member performance and skills.
- Reviewed all deliverables prior to release ensuring accuracy, completeness, quality assurance standards are met.
- Created reports, presentations and other documents to share findings with management team.
- Worked closely with stakeholders to identify business issues.
Chat support associate
TTEC India
Ahmedabad
03.2021 - 02.2022
- Provided customer support through live chat.
- Resolved billing issues.
- Seller support role.
Virtual Customer Service Representative
Amazon India
Kolkata
07.2020 - 01.2021
- Assisted customers with inquiries through live chat and email support.
- Documented customer interactions in the customer relationship management system.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on product features and troubleshooting techniques.
- Maintained knowledge of company policies and updates for accurate responses.
- Provided feedback to management on common customer concerns and suggestions.
Education
10+2 - Commerce
Satyanarayan Academy
Bankura05-2015
10th -
Hirendra Leela Patranavis School
Kolkata06-2013
Skills
- Social media management
- Customer relationship management
- Account management
- Excellent communication
- Teamwork and collaboration
- Supervision and leadership
- Good Telephone Etiquette
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
- Cooking
- Movie buff
- Traveller
Timeline
Associate chat support
Tesco
08.2024 - Current
Customer support Specialist
Intouch CX
02.2023 - 08.2024
Senior consultant Customer support
Intouch CX
03.2022 - 02.2023
Chat support associate
TTEC India
03.2021 - 02.2022
Virtual Customer Service Representative
Amazon India
07.2020 - 01.2021
10+2 - Commerce
Satyanarayan Academy
10th -
Hirendra Leela Patranavis School