Sandipan Banerjee

• Spearheaded in-house counsel responsibilities for Labour and Employment Laws
• Managed and ensured statutory compliance systems, resulting in a 15% improvement in compliance efficiency
• Documented and implemented firm and regulatory policies and procedures
• Collaborated with Employee Relations to effectively address a wide range of employee issues
• Supported internal and external auditors in compliance reviews, ensuring adherence to all legal requirements
• Liaised with corporate attorneys to successfully resolve complex legal compliance issues
• Assisted teams in efficiently managing Labour Department inspections and third-party labour audits
• Supervised and mentored team members, leading to a 20% increase in team performance
• Proactively addressed Labour Law queries, providing timely and accurate legal guidance
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Reviewed and audited client's operations periodically to ensure full compliance with Labour Laws
• Identified and addressed compliance issues proactively to mitigate the risk of legal scrutiny
• Advised client management on emerging compliance issues and provided effective solutions
• Conducted training sessions on compliance-related topics, policies, and procedures to improve understanding and adherence
• Researched and prepared legal notes based on case laws, citations, and relevant literature, resulting in a 20% decrease in compliance issues
• Mentored junior managers, fostering professional development and enhancing team performance.
• Collaborated with stakeholders to align business objectives with operational capabilities.
• Managed budgets effectively, ensuring resource allocation aligned with company strategies.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

• Ensured end-to-end Labour Law Compliance for clients by conducting periodic internal reviews and audits for 30 Factories and 100 Shops &Establishments
• Identified compliance issues requiring follow-up or investigation to mitigate the risk of attention from Labour Departments
• Discussed emerging compliance issues with client management and provided effective solutions
• Provided training on compliance-related topics, policies, and procedures to enhance understanding and adherence
• Conducted Labour and Non-Labour Audits as a Lead Auditor
• Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Analyzed client requirements to deliver tailored strategies, resulting in improved project outcomes and stakeholder engagement.
• Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
• Mentored junior consultants, fostering skill development and knowledge sharing across project teams.
• Streamlined processes by implementing best practices, reducing project delivery times and increasing overall quality.

Worked as a Customer service executive for a Canadian Retail Company

Worked as a Tech Service Executive

• Established long-term client relationships through consistent delivery of high-quality products and services.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Managed guest check-ins and check-outs efficiently, ensuring smooth arrival and departure experiences.
• Coordinated reservations through various systems, optimizing room allocation and availability.
• Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
• Trained new staff on front desk procedures, fostering a collaborative team environment.
• Resolved guest complaints promptly, maintaining high standards of service quality and satisfaction.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
• Developed and maintained positive relationships with guests for satisfaction.
• Trained new staff members in customer service techniques and hotel operations.

Customer Service for Canadian Tech Company