Sandipan Bose
Sales Manager (Business Growth)
Bengaluru
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
5
5
Languages
Work History
Sales Manager (Business Growth)
Byju's The Learning App
Bengaluru
10.2020 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Handled 300+ calls per day to address customer inquiries and concerns.
- Collaborated with team members to achieve target results.
- Delivered services to customer locations within specific timeframes.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Ensures team builds relevant technical, functional,domain and vertical skills.
- Relevant presales experience with 1-2 years of people management experience
- Experience of working collaboratively with Sales Teams, understanding the full sales lifecycle & processes
- Interface with customers where required to educate on Here products and services, gain customer insights, and clarify requirements and business models
- 12 months continuous top performer in the team Continuous hard work to achieve weekly, monthly and annual targets
- Product Screening and Setting up Start up Programs
- Lead Generation and Lead Nurturing and Resulting Them Into Final Sales
Sales Officer
Axis Bank
Siliguri
04.2020 - 10.2020
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Demonstrating and presenting products. Establishing new business. Maintaining accurate records.
- Attending trade exhibitions, conferences and meetings.
- Direct Sales
- Negotiating contracts and packages
- Lead Generation And Nurturing
Relationship Manager
The Four Vedas Hotel And Resort
Siliguri
08.2018 - 08.2019
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with different departments to facilitate communication and deliver personalized solutions to customers.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Maintain good relationships with clients so that the business can maximize the value of those relationships.
- Identify key contacts at potential client companies to establish and foster relationships.
- Provide excellent service to maintain a positive reputation for the business
- Participate in one-on-one meetings with clients to explain services to guide their choices
- Understand the problems and challenges of clients and identify ways the business could better address those needs.
- Monitor and assess the activities of our competitors to proactively satisfy and retain our clients.
- Provide excellent service to maintain a positive reputation for the business.
- Set revenue targets and develop and execute a strategy to meet them. Activity and resource planning. Organizing and motivating a project team
- Cost estimating and developing the budget Ensuring customer satisfaction.
- Ensuring customer satisfaction & analyzing and managing project risk.
Customer Service Associate
Reliance Brands Limited
Mumbai
11.2016 - 08.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Retail Operations
- Making outwards and taking care of inwards
- Assuring the best customer service to customers.
- Inventory Management
- Direct Sales
- Conducting Fashion Events Pan India
Customer Service Associate
Aditya Birla Pvt Ltd
Bengaluru
12.2015 - 11.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Executes excellent sales floor merchandising and selling.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Boosted sales revenue by skillfully promoting diverse service options.
Education
High School Diploma -
Caesar Educational Trust
Jalpaiguri,West Bengal 05.2001 - 06.2012
B.sc In Hospitality And Hotel Management -
Institute of Hotel Management Bhubaneswar
Bhubaneswar 07.2012 - 06.2015
Skills
Business development and planning
Meeting sales goals
Business process understanding
Sales generation
Problem-solving
Sales team support
Motivation
Business growth
Business growth strategies
Communication Skills
Coaching
Customer service skills
Leadership skills
Building relationships
Managing processes
Achievements
- Continuous 12 Months Top Performer As a associate In Byju's.
- Generated Over 1.27 Cr Revenue in one year.
- Youngest Manager to be promoted as per tenurity.
- 12 months Continuous Top Pan India Manager
- Awarded Dream Team Manager 5 times in a Row.
Timeline
Sales Manager (Business Growth)
Byju's The Learning App
10.2020 - Current
Sales Officer
Axis Bank
04.2020 - 10.2020
Relationship Manager
The Four Vedas Hotel And Resort
08.2018 - 08.2019
Customer Service Associate
Reliance Brands Limited
11.2016 - 08.2017
Customer Service Associate
Aditya Birla Pvt Ltd
12.2015 - 11.2016
B.sc In Hospitality And Hotel Management -
Institute of Hotel Management Bhubaneswar
07.2012 - 06.2015
High School Diploma -
Caesar Educational Trust
05.2001 - 06.2012