Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Sandipan Santra

Sandipan Santra

Kolkata

Summary

Dynamic professional with over 10 years in the TPA industry, excelling at client relations and operational efficiency at Health Insurance TPA of India Ltd. Proven track record in enhancing service delivery and resolving complex claims issues. Adept at fostering relationships and committed to continuous learning and regulatory compliance.

Overview

12
12
years of professional experience

Work History

Assitant Manager-Customer Relationship

Health Insurance TPA of India Ltd
Kolkata
03.2018 - Current
  • Responsible for GIPSA staff mediclaim policy & IBA policy.
  • Team management for entire EAST zone GIPSA & IBA
  • Maintaining healthy relationship with all 4 PSU insurers.
  • Providing service presentation to corporate and Insurance companies.
  • Claim reconcile and sharing MIS with Insurance companies.
  • TPA fees collection & UTR reconciliation.
  • Resolving Claim related issue by internal coordination with back office.
  • Visiting corporate house, brokers & underwrite office for new business poaching.
  • Retention of business by regular meeting with unions & regional offices of Insurance companies and banks.
  • Handling NIA retail portfolio team

Senior Executive-TPA Business

Desun Hospital
Kolkata
01.2018 - 03.2018
  • TPA payment reconciliation & outstanding
  • Arranging corporate camps
  • Visiting corporates for patient admission
  • Meeting insurance company for payment and rate revision.

Senior Executive-Customer Relationship Managemen

Mediassist Insurance & TPA Pvt Ltd.
Kolkata
08.2016 - 12.2017
  • Primary responsible person for New India Assurance Retail portfolio. Liaising with insurer and customers
  • Maintaining healthy relationship with existing allocated insurers.
  • Providing service presentation to corporate and Insurance companies.
  • Corporate wise claim reconcile and sharing MIS with Insurance companies or brokers.
  • Liaising with corporates.
  • Claim related issues resolve by internal coordination with back office.

Senior Executive-Customer Relationshi

Paramount Health Service Tpa Pvt Ltd
Kolkata
04.2013 - 08.2016
  • Primary responsible person for Kolkata based and outstation corporates health benefit
  • Corporate wise claim reconciles and sharing MIS with Insurance companies or brokers.
  • Liaising with Insurance companies & corporates.
  • Claim related issues resolve by internal coordination with back office.
  • PFC clearance liaisoning with Insurance companies.
  • Providing service presentation to corporate and Insurance companies.

Education

M.A -

Burdwan University
Bengal, West
08-2006

Skills

I am eager to become a part of an organization that offers the opportunity to nurture my existing skills while enhancing my knowledge through a continuous learning environment With 12 years of experience in the Third Party Administration (TPA) industry, I have developed a strong understanding of industry-specific processes, client management, and operational efficiency I am committed to leveraging this experience while continuously growing both professionally and personally

Throughout my career, I have had the opportunity to work across various facets of the Health insurance industry, which has allowed me to build a well-rounded skill set I am driven to contribute to a dynamic organization where I can apply my expertise while embracing new challenges, further enhancing my capabilities, and contributing meaningfully to the organization's success I believe this environment will not only support my growth but will also allow me to add value through my experience, knowledge, and commitment to excellence

Interests

Languages Known: English, Hindi & Bengali 

Personal Interest:  Reading adventures & inspiring books, listening music, Playing games. 

Timeline

Assitant Manager-Customer Relationship

Health Insurance TPA of India Ltd
03.2018 - Current

Senior Executive-TPA Business

Desun Hospital
01.2018 - 03.2018

Senior Executive-Customer Relationship Managemen

Mediassist Insurance & TPA Pvt Ltd.
08.2016 - 12.2017

Senior Executive-Customer Relationshi

Paramount Health Service Tpa Pvt Ltd
04.2013 - 08.2016

M.A -

Burdwan University
Sandipan Santra