Sandipan Sarkar
Data Scientist (level Beginner)
Bangalore,Karnataka
Summary
Looking to apply hands on experience utilizing predictive analytics and classical modeling techniques for statistical inference and creation of data insights as a Data Scientist at CBC. Bringing solid mathematics background, great communication skills
Overview
10
10
years of post-secondary education
15
15
years of professional experience
Work History
Customer Service Representative
Exl Services Private Ltd
Bangalore, Karnataka
02.2011 - 07.2019
- .
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote Scottish Power products and capitalized on upsell opportunities.
- Regularly exceeded daily sales and product add-on quotas.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 40% decrease in cancellations.
- Educated customers on promotions to enhance sales.
Customer Service Representative
ibm daksh BPO
Bangalore, Karnataka
10.2006 - 09.2008
- Recommended [Product or Service] to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Senior Administration Officer
British Scaffolding Ltd
New Delhi, Delhi
03.2002 - 06.2006
- Developed and maintained productive relationships with internal and external stakeholders to support increased business.
- Collaborated with key stakeholders to identify and deliver quality enhancements.
- Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
- Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
Education
Diploma - Data Science with R and Data Science
Jigsaw School Of Analytics
Bangalore 01.2017 - 01.2019
Business Communications Skills Training (2019 - 2019) INTERNSHALA - Business Communication
Jigsaw School Of Analytics
BangaloreMBA - Executive MBA
ICFAI Business School
Tripura 02.2001 - 06.2004
Bachelor of Commerce - Bachelor of Commerce
Delhi University
New Delhi 03.2001 - 04.2004
Certificate Course - Computer Software
Info-x Software Technology Limited
New Delhi 01.1995 - 10.1995
Certificate Course - English Speaking
British School Of Language
New Delhi 01.1996 - 10.1996
Projects / Research Work
Skills
Strong understanding of predictive modelling and machine learning algorithmsundefined
Timeline
Diploma - Data Science with R and Data Science
Jigsaw School Of Analytics
01.2017 - 01.2019
Customer Service Representative
Exl Services Private Ltd
02.2011 - 07.2019
Customer Service Representative
ibm daksh BPO
10.2006 - 09.2008
Senior Administration Officer
British Scaffolding Ltd
03.2002 - 06.2006
Bachelor of Commerce - Bachelor of Commerce
Delhi University
03.2001 - 04.2004
MBA - Executive MBA
ICFAI Business School
02.2001 - 06.2004
Certificate Course - English Speaking
British School Of Language
01.1996 - 10.1996
Certificate Course - Computer Software
Info-x Software Technology Limited
01.1995 - 10.1995
Projects / Research Work
Business Communications Skills Training (2019 - 2019) INTERNSHALA - Business Communication
Jigsaw School Of Analytics
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