Sandra Chrislina

Compliance

• Responsible for the clearance of candidates across Randstad UK. Clear candidates in a timely manner, meeting all legal and client contractual requirements.
• Resolve queries effectively in a professional & timely manner. Monitor and update ongoing compliance for candidates currently engaged in assignment through Randstad UK.
• Communication with candidates through systems and by emails,text, sometimes call them to obtain compliance requirements. This may be at onboarding stage or at renewal stage. Communication with internal stakeholders to support candidates pipeline management and candidates clearances.
• Providing advice and guidance regarding compliance to candidates and internal stakeholders to improve the pace of candidate clearance. Maintaining an up to date knowledge of any legislative and contractual compliance requirements and changes.

Customer Support

• Manage the end to end process of each business lines timesheet management. Ensure a smooth journey for candidates & client contacts in terms of payroll processes.
• Be the ‘Go to' team for timesheet & payroll queries. Have detailed knowledge of candidate portal setups (including: creation of logins, training on how to submit a timesheet).
• General knowledge on payroll (business line payroll cut off, timesheet from and to dates). Maintaining inbox (to be kept clear at all times). Support the business on unbilled debt caused by timesheets or payroll processes.
• Attend Teleconferences/meetings as required to support on processes/implementation.

Client & Assignment

• Maintaining multiple inboxes (to be kept clear at all times). Assignment checks (rates, invoice addresses, PO's, documentation, client set ups, client specific instructions).AWR management to reduce business risk. Tenure reduction management in a timely manner.
• Purchase Order support across the business managing burn downs &/or expiring PO. Business debt management (identifying common trends in rates & POs). Weekly client reporting. Be viewed as portal experts and in depth knowledge of clients.
• Identifying trends and opportunities as appropriate. New client setups ensuring accuracy & details captured in front office systems to enable correct invoicing first time.
• Legislation support on any changes which may impact the business. Client account management as required. Client validations to determine where we could support and eliminate pain points.

As Fraud Officer worked on fraud investigation process. I exercised a calculated and methodical approach to problem solving.

Responsibilities :

• Complete understanding of investigation methods and procedures, releasing payments based on investigation, generated fraud reports.
• Dealing with suspicious activities, examine witnesses and suspects and maintain copy of their statements that may cause financial loss to company ,presenting evidence and supporting documentation to refer customer to branch.
• Monitoring bank accounts and financial transactions of victims that claim fraud.
• Contacted customers directly to notify of fraudulent activity and minimize impacts, analyzed large amounts of data to find patterns of fraud and anomalies.
• Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination. Investigated cases of insurance and credit card fraud, which involved upwards of 500,00.00 gbp per case.
• Developed team communications and information for meetings, exceeded goals through effective task prioritization and great work ethic. Supervising investigations conducted by team members. Learned new skills and applied to daily tasks to improve efficiency and productivity. Identified issues, analyzed information and provided solutions to problems with time management and decision making skills.

As AR worked on software called LCBS, to rectify claims fixed with correct details of patients. Dealt with the insurance claims in particular.

Responsibilities :

• Developed documentation and specifications to meet project requirements and regulatory standards. Identified problem and solved it.
• Came up with new idea that improved things. Developed or implemented new procedures or systems. Worked on special projects ,received awards, been complimented by your supervisor or co-workers.
• Increased revenue or sale. contributed to good customer service, maintaining billing system ,generated invoices and account statements. Performing account reconciliations ,maintaining accounts receivable files and records.
• Producing monthly financial and management reports ,investigating and resolving any irregularities or enquiries. Compiling and presenting information according to requirement.
• Resolved collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department
• Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
• Coached newly hired employees and interns while observing progress and delegating tasks. Reached targets and meet KPI's accordingly, always have maintained quality score tact with 95%.