Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic
LIONEL D'COSTA

LIONEL D'COSTA

Mumbai

Summary

Dynamic Cafeteria Executive at JLL with a proven track record in operations management and team leadership. Spearheaded initiatives that boosted cafeteria participation by 75% and enhanced customer satisfaction through innovative menu planning and effective feedback systems. Committed to cost reduction while fostering a culture of excellence and collaboration.

Overview

22
22
years of professional experience

Work History

Cafeteria Executive

JLL
Mumbai
06.2024 - Current
  • Operations Management: Oversaw day-to-day cafeteria operations, ensuring smooth service delivery and adherence to quality standards.
  • Menu Planning: Collaborated with chefs to design diverse, nutritious, and cost-effective menus tailored to employees' preferences and dietary needs.
  • Event Coordination: Successfully planned and executed food festivals and special events, such as Makarsankranti and Onam celebrations, enhancing employee engagement and satisfaction.
  • Feedback Analysis: Monitored customer feedback, implemented suggestions, and addressed concerns to continuously improve service quality.
  • Team Leadership: Supervised kitchen and service staff, ensuring training, performance management, and adherence to safety and hygiene standards.
  • Key Achievements
  • Organized and managed multiple food festivals that increased cafeteria participation by 75% and received positive feedback.
  • Enhanced customer satisfaction by implementing a feedback system, leading to improved menu offerings and service quality.
  • Successfully transitioned to sustainable practices by introducing eco-friendly glassware and reducing plastic usage in cafeteria operations.

Senior Food and Beverage Executive

Sarovar Hotels and Resorts
Mumbai
03.2024 - 06.2024
  • Led a team of 25 staff members to consistently develop and implement strategic plans for food and beverage operations to meet organizational goals and objectives.
  • Implemented strategies that reduce food and beverage costs while maintaining or improving quality, resulting in significant cost savings for the organization.
  • Introduced innovative menu options tailored to diverse dietary preferences and nutritional needs, resulting in increased customer satisfaction and engagement.
  • Built a high-performing team through effective leadership, training, and development initiatives, fostering a culture of excellence, teamwork, and continuous improvement.

Restaurant Lead

Royal Caribbean Cruise Lines
Miami
06.2003 - 02.2024
  • Implementing strategies to increase onboard revenue through upselling of specialty dining packages, beverages, and additional services, contributing to overall departmental and shipboard revenue targets.
  • Ensuring smooth and efficient restaurant operations by optimizing workflows, maintaining high standards of cleanliness and hygiene, and minimizing wait times for guests, resulting in improved efficiency and guest satisfaction.

Education

Hospitality Diploma - Hotel Management and Catering Technology

Rizvi College of Hotel Management
Mumbai, India
05.1998

Skills

  • Operations management
  • Menu planning
  • Event coordination
  • Team leadership
  • Cost reduction
  • Customer relationship management

Websites

References

References available upon request.

Timeline

Cafeteria Executive

JLL
06.2024 - Current

Senior Food and Beverage Executive

Sarovar Hotels and Resorts
03.2024 - 06.2024

Restaurant Lead

Royal Caribbean Cruise Lines
06.2003 - 02.2024

Hospitality Diploma - Hotel Management and Catering Technology

Rizvi College of Hotel Management

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LIONEL D'COSTA