Summary
Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Hobbies and Interests
Volunteer Experience
Timeline
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Sandra Jeeva

Sandra Jeeva

Trivandrum

Summary

Dedicated and conscientious person to join the friendly team. I am warm and friendly, with a strong work ethic, a positive attitude and a genuine passion for providing high-quality support.

Overview

3
3
years of professional experience

Work History

Business Analyst

UST
Trivandrum
10.2023 - Current
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
  • Developed project management plans, including project scope, risks, resource allocations, timelines, budgets and deliverables.
  • Maintained a repository of all existing projects and their associated documentation.

Customer Service Advisor

Barclays UK
Chelmsford
03.2023 - 07.2023
  • Provide customers with guidance with various products available, extending support to the customers on banking hall
  • Handling calls, responding to the emails, resolving customer queries face to face
  • Handling cash counters.

Customer Service Assistant

Mark & Spencer
Chelmsford
10.2022 - 12.2022
  • Providing beneficial advice and support to customers, ensuring that all established performance standards were always fully met
  • Working on the development and implementation of new processes and procedures which led to a significant increase in customer satisfaction
  • Performing various office management duties, monitored inventories, conducted detailed weekly/monthly reports, and presented results to manager.

Associate

Federal Bank Ltd
Mavelikara
03.2021 - 06.2022
  • Performing day to day banking operation
  • Handling main cash teller
  • Account opening, digital services
  • Resolve customer queries / Issues and facilitate customer service
  • RTGS, NEFT, Transfer, Demand Draft, Cash Deposits
  • Ensure Customer satisfaction through regular engagement.

Education

Bachelor of Technology in Electronics and Communication -

Mar Baselios College of Engineering and Technology, (APJ Abdul Kalam University)
07.2020

Intermediate -

Jyothis Central School, (Central Board of Secondary Education)
03.2016

Skills

  • Team Work Ability
  • Leadership
  • Reliable
  • Problem Solving
  • Self Motivated
  • Coordination
  • Project management
  • Interactive capability

Languages

  • English, Full proficiency
  • Malayalam, Full proficiency

Extracurricular Activities

  • Decoration Club Coordinator of college fest CROSSROADS-MBCET (2019)
  • Coordinator of NEXUS sports event conducted by MBCET, Trivandrum (2018)
  • Winner and participant of CBSE South zone competition on events such as Declamation English, Anchoring (2014)
  • Attended a Digital Marketing Workshop conducted by BHUB, Trivandrum (2017)
  • Attended Internship training at KELTRON, Kerala (2016)

Hobbies and Interests

  • Volunteering
  • Social services
  • Microartistry
  • Art
  • Reading

Volunteer Experience

  • Volunteered for Greenroom SME-startup conclave at Bhub, Trivandrum, Kerala (2016)
  • An active member of National Service Scheme (social service society) (2016 - 2020)
  • Flood relief camp volunteering at Corporation Office (2019)
  • Drone workshop volunteering, conducted by IET, MBCET (2017)
  • Hospital cleaning at Mannar under Rotary club of Kazhakuttom (2018)

Timeline

Business Analyst

UST
10.2023 - Current

Customer Service Advisor

Barclays UK
03.2023 - 07.2023

Customer Service Assistant

Mark & Spencer
10.2022 - 12.2022

Associate

Federal Bank Ltd
03.2021 - 06.2022

Bachelor of Technology in Electronics and Communication -

Mar Baselios College of Engineering and Technology, (APJ Abdul Kalam University)

Intermediate -

Jyothis Central School, (Central Board of Secondary Education)

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Sandra Jeeva