Sandra Jimmy

Account Manager

ARK SHIPPING AND LOGISTICS

Ernakulam

10.2022 - Current

Managed multiple accounts simultaneously while meeting deadlines.
Solicited feedback from customers on their experience with products or services.
Conducted market research to identify potential new customers.
Resolved customer complaints in a timely manner.
Attended trade shows and conferences as a representative of the company.
Provided technical assistance during product demonstrations or presentations.
Created comprehensive reports on account performance and presented them to senior management.
Developed and maintained relationships with key accounts to ensure customer satisfaction.
Developed pricing models for various products and services based on market conditions.
Utilized problem-solving skills when dealing with difficult customers.
Drafted proposals outlining services, costs, and benefits for prospective customers.
Provided training and guidance to new Account Managers.
Negotiated contracts with clients to maximize revenue potential.
Developed strategies to increase revenue from existing accounts.
Developed successful customer relationships to boost sales opportunities.
Acted as main point of contact in matters relating to client concerns and needs.
Participated in trade shows, conferences, and networking events to represent the company and attract new business.
Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
Renewed existing accounts by building relationships with clients.
Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
Onboarded new team members to integrate into organization.
Developed and implemented account plans to increase revenue and market share within designated sectors.
Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
Established strong relationships with decision-makers and influencers within client organizations.
Operated register, handled cash and processed credit card transactions.
Recruited, hired and trained new hires to optimize profitability.
Prepared monthly financial statements for each account.

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Account Manager

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