Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Satheesh

Sandra Satheesh

Bengaluru

Summary

A results-driven professional seeking a dynamic role in an innovative and collaborative work environment that fosters personal growth and development. Committed to contributing effectively as a dedicated team player and playing a key role in advancing organizational success.

Overview

8
8
years of professional experience

Work History

Senior Specialist Ops Support Services

Empower
Bengaluru
02.2020 - Current
  • Successful handling of Death Beneficiary Claims involves managing requests from beneficiaries to claim assets or benefits from a deceased individual's account or policy
  • Performed Quality Checks on processed distributions for a variety of accounts.
  • Responsibilities included interpreting plan terms, liaising with beneficiaries or heirs, and ensuring adherence to tax regulations
  • My attention to detail and strong organizational skills ensured smooth and accurate execution of these critical tasks
  • Performed Vesting Sweeps to Plan to ensure accurate allocation of benefits and adherence to regulatory standards
  • Oversaw a Retirement email inbox to handle customer escalations effectively
  • Established expertise as a reliable source on systems and processes.
  • Delivered training and mentorship to new associates, furnishing extensive guidance and support across all facets of the Retirement department
  • Received numerous commendation emails and awards for consistently surpassing quality and productivity targets, maintaining strict adherence to government regulations and company policies within just six months of commencing employment.

Senior Process Executive

Infosys BPM
Bengaluru
10.2016 - 01.2020
  • Engaged in Order Management, focusing on various sub-processes such as Service Contracts and Order Management specifically for the EMEA, AMS, and APJ regions
  • Managed service contract renewals post-product expiration, conducting thorough validation of party details, POP validation, and ensuring accuracy in pricing, quantity, and other relevant information before order finalization
  • In instances of information mismatches or additional requirements, proactively communicated with partners through the Salesforce application to address and resolve any issues promptly
  • Executed order processing and bookings efficiently by leveraging Oracle R12, Salesforce.com, and Oracle Service Cloud applications.

Education

BBA Business Management -

Mar Kuriakose Arts & Science College Kerala
03.2016

High School Diploma -

VISHWABHARATHY S.N. HIGHER SECONDARY SCHOOL Kerala
Kerala
03.2012

SSLC -

Mar Stephen VHS School
Kerala
03-2010

Skills

  • Teamwork and Collaboration
  • Root Cause Analysis
  • Organizational Skills
  • Adaptability and Flexibility
  • MS office
  • Power BI

Timeline

Senior Specialist Ops Support Services

Empower
02.2020 - Current

Senior Process Executive

Infosys BPM
10.2016 - 01.2020

BBA Business Management -

Mar Kuriakose Arts & Science College Kerala

High School Diploma -

VISHWABHARATHY S.N. HIGHER SECONDARY SCHOOL Kerala

SSLC -

Mar Stephen VHS School

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Sandra Satheesh