Cooking
Sandra T S
Customer Relation Executive
Ernakulam,KL
Summary
CAREER OBJECTIVE
At Indus Motors - Maruti Suzuki, I leveraged my CRM software expertise and exceptional problem-solving abilities to enhance customer satisfaction significantly. My proactive approach in analyzing sales data and streamlining customer service processes led to improved client retention and feedback-driven marketing strategies, showcasing a strong blend of technical and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Marketing Customer Service Representative
Indus Motors - Maruti Suzuki
2019.04 - Current
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Contributed to a positive team culture through active collaboration, idea sharing, and constructive feedback sessions.
- Managed a diverse client portfolio, maintaining strong relationships and ensuring high levels of retention.
- Monitored customer feedback and provided valuable insights for marketing strategy adjustments.
- Coordinated with cross-functional teams to ensure seamless campaign integration across all channels.
- Provided ongoing support to clients, ensuring timely resolution of any issues or concerns.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Analyzed sales data to identify trends and opportunities for future growth in the market.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Arts - Economics
ST. TERESA'S COLLEGE
Ernakulam, India 2001.04 -
High School Diploma -
SDPY Higher Secondary School , Palluruthi
Ernakulam 2001.04 -
High School Diploma -
Our Lady Of Fathima High School in Kumbalangi
Ernakulam, India 2001.04 -
Skills
CRM software proficiency
Customer Relationship Management (CRM)
Microsoft Excel
Report Preparation
Account Management
Customer Service
Complaint Handling
Problem-solving abilities
Complaint resolution
Customer Relations
Product Knowledge
Call Management
Computer Proficiency
Follow-up skills
Interests
Gardening
Timeline
Marketing Customer Service Representative
Indus Motors - Maruti Suzuki
2019.04 - Current
Bachelor of Arts - Economics
ST. TERESA'S COLLEGE
2001.04 -
High School Diploma -
SDPY Higher Secondary School , Palluruthi
2001.04 -
High School Diploma -
Our Lady Of Fathima High School in Kumbalangi
2001.04 -
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